Description

Position Summary:
Visitor Identification Associate is responsible for manning and operating visitor and vendor ID badging stations.

Duties & Responsibilities:
Welcomes visitors to the hospital. Confirms identity of visitors and provides temporary ID badge allowing access to appropriate areas of the hospital. Provides visitors with directions to the hospital buildings, areas, units, clinics, offices, and other general information as required when issuing temporary badges. Ensures that all visitor ID badging equipment is in proper working order and reports any problems to supervisor in a timely manner. Maintains the proficiency and knowledge of hospital and departmental policies and procedures as they pertain to the visitor management system and conducts assigned duties with maximum efficiency and visibility. Follows all policies and procedures for the professional operation of the visitor management system, including but not limited to, no eating/drinking at the desk, no homework, reading, personal telephone calls or other non job related activities. Recognizes, reports and documents unsafe environmental conditions/ unsafe practices and responds appropriately. Attends appropriate orientation and training courses as scheduled to maintain competency in job skills and knowledge. Communicates effectively and concisely in written and spoken English. Functions effectively in a multi-cultural environment. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Qualifications

Experience:
Generally requires 1 to 3 years of related experience.

Education:
High School diploma is strongly preferred.

License Certification:
American Heart Association (AHA) Basic Life Support (BLS) for Healthcare Providers certification with at least 6 months validity required.

Knowledge Skill Abilities:
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in English in both oral and written form. Diversity awareness, understanding and respect for cultural differences. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Physical Demands:
Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Work Environment:
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).