JPMorgan Chase & Co . is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Technology Client Service Manager:

Technology Client Service Manager (TCSM) supports and manages the relationship with the firms largest and most strategic enterprise clients.

• Serves as the primary technology point of contact for his/her aligned clients - driving resolution of escalated issues with support teams, ensuring appropriate monitoring and alerting is set-up, advocating & influencing enhancements & investments for future product & platform features.
• Supports complex client impacting programs and projects.
• For assigned portfolio of clients, understands the client's technology set-up & strategic objectives for the payments business - becoming a subject matter expert for assigned clients.
• Identifies and recommends improvements regarding the client's current interactions and integrations with the firm - serving as an advocate for the client with other internal groups within the organization.
• Works in close partnership with the Relationship Manager to report on formal Service Level Agreements (SLAs) and Service Improvement items where applicable.
• Collaborates with the Production Management organization, ensuring merchants receive support levels in line with their expectations and contractual commitments for incident management are met.
• At least quarterly, prepares & presents a formal Technology Review of the relationship to the clients.
• Ensures Root Cause Analysis (RCA) information for incidents is provided to the clients in a timely and transparent fashion.
• Travels to client sites as appropriate (up to 10 -15% travel).

Skills and Qualifications:

• Bachelor's Degree required or minimum 5+ years of experience in information technology and/or operations.
• Self-starter with excellent analytical and problem-solving skills.
• Ability to work independently and develop creative way to achieve goals.
• Ability to manage multiple initiatives simultaneously.
• Experience of managing corporate / large scale client service relationships.
• At least 5 years of payments processing and merchant acquiring experience is preferred.
• Experience in managing complex projects in a matrixed organization.
• Proficient creating senior management presentations using MS PowerPoint.
• Exceptional verbal and written communication skills with the ability to articulate complex system processes in a concise simple and relevant manner to external partners.
• Strong self-starter who can proactively engage a virtual, cross organizational team without formal direction.
• Senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills .
• Flexible, process-oriented and organized.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.