At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary
The Vice President, Trauma Service Line and System Integration, for Memorial Hermann Health System will have the responsibility for planning, directing, and coordinating initiatives around:

• Quality & Safety
• Service & Satisfaction
• Operational Excellence
• Growth
• People Excellence
• Continuum of Care development
• Branding and Marketing
• Physician Network Development
• Payor Contracting

The Vice President will assist in the further development and market differentiation of trauma services in the Houston/Southeast Texas market. The Vice President will develop and formalize an integrated approach to emergency, LifeFlight, trauma surgery and other trauma services throughout the MH system, ideally under the Red Duke Trauma Institute brand name, creating a trauma network to service the needs of the community.

The incumbent will identify opportunities to grow trauma service offerings by providing the highest quality outcomes and efficient treatment. The Vice President works collaboratively with physicians, system and regional leadership, hospital leadership teams, and staff to ensure the service line meets its goals and objectives. The position reports directly to the SVP, Service Lines. Job Description

Minimum Qualifications

Education: Graduate degree in business or related field

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Ten (10) to fifteen (15) years of progressive leadership experience in healthcare, with broad strategic and operational knowledge
• Excellent physician relations skills and proven experience growing service volume in a multi-facility health system
• Skills in relationship development and collaboration across a matrix environment to establish a shared vision and strategy for the service line across Memorial Hermann Health System
• Proven effective and innovative business development expertise, experience, and skills gained within an organization known for leading-edge program development in an organization committed to care excellence
• Proven ability to manage the financial and capital resources of a service line
• A strong customer focus and operates with a positive "can-do" philosophy and be a person of the highest level of integrity
• The ability to develop short and long-term goals and plans; program evaluation; and budget preparation and ensures the services and programs are provided by the department to achieve quality standards
• Demonstrated ability to analyze market research data designed to provide relevant information for decision-making and strategic planning
• Excellent understanding of clinical and technological trends related to the delivery of a service line
• Excellent communication skills- written, verbal, presentation, listening- and the confidence to represent the organization in both formal and informal settings
• A leadership style which emphasizes personal accountability and visibility within the system and within the community
• A firm commitment to an understanding of delivering high quality healthcare services with an unparalleled commitment to customer service as a necessary component for success
• Ability to build an organizational culture which embraces compassion, accountability, respect, and excellence to support achieving the goals of the organization
• Experience leading clinical operations related to a service line. Must have a track record of meeting operational targets for service, growth, financial performance, and quality
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "Advancing health. Personalizing care" through compassion, courage, credibility, and commitment to community

Principal Accountabilities

• Works closely with stakeholders to establish the vision and direction for the assigned service line consistent with the strategic direction of Memorial Hermann and leads by example, the philosophy, mission, vision, quality principles, and core values to all MH customers, associates, and the community
• Prepares and implements, with input from physician partners and health system leadership, business plans for the assigned service line to support the strategic, financial, and operating targets of trauma services and the system as a whole
• Develops annual and multiple-year goals for system trauma services, ensuring consistency with the overall goals and objectives of the system.
• Monitors progress of annual goals and objectives to ensure successful achievement of strategic priorities, including financial, operational, and clinical outcomes.
• Monitors service-line specific technology advancement and develops feasibility plans for the acquisition of technology to differentiate MH services in the market.
• Identifies and evaluates emerging opportunities and threats to service line growth
• In partnership with relevant stakeholders, assists in directing the system-wide effort to increase aggregate volumes and related procedures and increases the percent of market share in the primary and secondary market. This will include support of active and future physician recruitment.
• Represents the service line on various health system, hospital, and medical staff committees as requested
• Maintains and strengthens relationships with physician partners, system leaders and the emergency transport community to jointly develop opportunities for trauma service growth, improved quality, excellent service, efficient operations and service innovation.
• Coordinates system-wide operations of trauma services, emphasizing the consistency of care standards and ensuring clinical and administrative "best practices" are communicated and implemented throughout the system
• Maintains current knowledge of advancements and developments in emergency and trauma service treatments and service offerings via networking with leading benchmark institutions, participation in professional organizations, and/or attendance at relevant educational presentations
• Ensures the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes
• Creates a culture that focuses on population health, physician partnerships, regional integration, staff participation, collaboration, motivation, and effective communication
• Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.