Warranty Operations Manager
Job description
Warranty Operations Managers Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off and Vacation
- Short/Long Term Disability
- Growth Opportunities
- Paid Training
- Family-owned and Operated
- Health and Wellness
- Above-average Industry Pay
Warranty Operations Manager Position Purpose
- Communicates and supports the Company’s mission, vision, and core values.
- Manage Corporate/Branch Warranty Claim Logs
- Review rejected claims and work with branch personnel to prepare for re-file.
- Conduct warranty training for branch personnel, ensuring consistent interpretation and application of warranty criteria.
- Ensure updated warranty information is distributed throughout the organization and provide follow-up to confirm understanding.
- Review the warranty terms database for all KSMI suppliers who offer warranties.
- Manage administrative team and all warranty claims in a timely manner.
- Assist in the management of all Field Campaigns (FCs), Safety Bulletins, and Product Updates for all brands company-wide.
- Review new product warranty policies and provide guidance on contract terms.
- Manage parts and reman parts claims for OTC tickets and issue credits accordingly.
- Manage customer policy requests when units and/or parts are out of warranty range.
- Collaborate with the Technical Training department to review trends and training opportunities.
- Travel at least 30%.
Warranty Operations Manager Minimum Qualifications
- College degree in a related field or an equivalent combination of training and experience.
- Strong planning, organizational, and time management skills.
- Must have excellent communication and presentation skills.
- Proficient with Windows and MS Office suite (Word, Excel, Access, etc.)
- Ability to manage multiple tasks, altering priorities as required to meet established deadlines and follow through.
- Ability to effectively implement existing and new policies and procedures.
- Ability to communicate complicated and diverse warranty programs and procedures.
Warranty Operations Manager Physical Requirements
- Sitting for long periods in the office or driving.
- May work outside exposed to heat, cold, noise, fumes/odors, and dirt/dust.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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