Job Title:

Wholesale Customer Support Advisor

Job Description

The Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Want to be part of the Wholesale Client Support Team for a global giant in sports apparel and equipment?

We have an exciting new opportunity available that will immerse you in our brand so an interest in sports and fashion is a distinct advantage.

There will be many staff discounts and sales for you to take advantage of! Along with loving our brand, you will be passionate about our clients and their retail stores and will be fanatical about delivering excellent service to all key vendors.

This is a hybrid working role - you will be expected to work from our Dublin Santry site 2-3 days per week.

Experience and personal skills required:

• A quiet space in your home where you can work uninterrupted and high speed broadband with the ability to wire into your modem if needed.
• Fluency in English language.
• At least 1 year of prior retail wholesale service experience.
• Experience of using Salesforce would be a distinct advantage.
• Strong typing and PC skills and will be comfortable in navigating multiple systems at the same time.
• Good Microsoft Excel skills
• Available to work Mon-Fri, 8am-4:30pm (Irish time).

What the role involves:

The Wholesale Customer Support Representative will be responsible for a group of wholesale accounts. You will liaise with your clients around any issues they need support with regarding wholesale orders such as amending an order, changing a delivery date, etc.

You will have a lot of autonomy in this role so will need to be very focused on managing your client relationships and finding solutions their queries. This role will also require you to log detailed and accurate case notes for each of your clients so attention to detail and strong administrative skills are a must.

We will of course support you with a world-class induction/training program when you join our team so that you are fully skilled up in how to do the job!

What we can offer you:

• Starting salary of €24,000 per annum
• Monday to Friday working only - no weekends!
• Fully paid training with continuous support throughout your learning journey.
• Fantastic Career Development opportunities and access to our fantastic Concentrix University portal
• Substantial staff discounts & additional employee benefits are available
• Refer a friend incentive – Earn up to €300 per successful referral

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the Republic of Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Location:

Ireland, Dublin -Santry

Language Requirements:

Time Type:

Full time