Benefits & HR Operations Partner

(Workday Analyst)

Job Summary

This position will be responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to complex incoming requests regarding Benefits, HR, Payroll, and company policy/procedures inquiries. Additionally, this position will administer complex end-to-end Benefits & HR transactional activities and engage in continuous improvement of the team.

Essential Responsibilities

• Review and respond to complex and/or escalated HR related inquiries and resolve issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently.
• Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers
• Perform complex transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures
• Determine and addresses any unstated needs and recognizes when further escalation of a situation is necessary
• Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system
• Creates and follows Standard Operations Procedures (SOPs) and process workflows. Participates and contributes to the pro-active review and implementation of process improvements
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations

Education

Bachelor's Degree Human Resources, Business, related field and/or equivalent experience

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing – delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.