We’re Host!

We believe your office should allow you to feel comfortable, productive, and inspired in your working life. Because when people feel inspired, outstanding things happen.

As the heart of the workplace, you will help cultivate a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue outstanding outcomes every single day.

With Host, you can join a team that elevates the office experience by delivering best-in-class services that make coming to work better than it’s ever been.

Job Summary

The Workplace Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to further a sense of community.

The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive, and service-oriented atmosphere that enhances the Experience.

They are responsible for providing front-of-house reception services including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions, and other service-based or administrative tasks as assigned.

Duties & responsibilities

Welcomes tenants/employees and announces clients, applicants, and visitors.

Responsible for responding promptly with accurate and thorough information according to specific requests from tenants, employees, and visitors.

Conducts a variety of front-of-house activities including Guest registration through badging software. Guest accommodation with luggage/coats, etc. Provides visitors with information to navigate the building including pointing out the nearest amenities and fire exits. Issues visitor passes and validates parking. Answers telephone in a friendly, professional manner. Maintains accurate records of service requests and status.

Provides personal services to tenants/employees and guests including but not limited to arranging and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support, shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.

Continually maintains the neat appearance of the reception/lobby area, conference rooms café, and other common areas. Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating conditions. Arranges equipment service as needed. Resolve standard supplies and information to be maintained at the front desk. May assist with temporary signage.

Performs general administrative duties associated with distributing packages and mail as the need arises. Uses tracking systems to record inbound and outbound courier, freight, and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.

Supports with meeting and events tasks as assigned. May assist with scheduling, stocking, and coordinating the setup of conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.

Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications by operating procedures.

May order and stock office supplies and other common-use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc.

Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

May provide reporting and insight to clients and property teams to improve product and service delivery. May give site-specific content for Host Digital.

Performs other duties as assigned.

Qualifications

HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.

Prior Customer Service experience is required.

A minimum of 1 year of Front Desk, Concierge, customer service, or other hospitality experience is helpful.

Solid understanding of the surrounding area and all recreational, hospitality, and business-related information.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor and can assess circumstances, empathize and offer help.

Applies a high level of attention to detail as well as strong interpersonal skills.

Has a positive demeanor and a strong sense of urgency in resolving any issues that may arise.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.

Good interpersonal and strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods. Ability to reach, bend, stoop, push, and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

Scope of responsibility

Decisions are made with an understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause a short-term impact on co-workers and supervisors.

Safety

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

• Complete at a satisfactory level all required and assigned HSE training.
• Follow all activity policies and procedures, including all HSE-related requirements at all times.
• Participate in all HSE-related programs & activities as the need arises, including incident investigations, interviews, auditing, and assessment, etc.
• Report any condition which you feel could result in an accident or injury and/or stop work if required