When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Scheduled Hours:

Work Shift:

Job Description:

Duties/Responsibilities:

• Serve as front line secretary displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.
• Utilizes communication skills by answering the telephone in a timely manner (within 3 rings), responding in a pleasant manner, retrieving and documenting messages throughout the day, and directing calls appropriately.
• Actively participates in a positive manner as a team member in a team environment.
• Responsible for accurate patient registrations; obtaining proper demographics, insurance and referring physician information.
• Obtain all necessary patient consents/signatures.
• Responsible for accurately identifying patients using approved patient identifiers and placing that patient’s identification wristband on the correct patient.
• Prepare, maintain and close patient medical records ensuring accuracy and completeness.
• Collect co-pay and/or deductibles payment in accordance with credit and collection policy.
• Maintain written and telephone communications; screening all calls and referring to the appropriate individual.
• Assist in the collection and preparation of data for departmental reports.
• Schedule recurring patient appointments accurately and aggressively to maintain full schedules for clinical staff and ensure patient treatment plans are fulfilled.

• Coordinates scheduling for patients within Cancer Services:

• MD and NP appointments
• NP teaching session appointments
• Nurse visits
• Lab appointments
• Chemotherapy appointments
• Other infusion/injection appointments
• Breast Center appointments
• Coordinate all above appointments with Radiation Oncology as required.

• Coordinates scheduling for diagnostic testing outside the Cancer Center and obtains proper insurance authorization for these tests:
  • CT scans
  • PET scans
  • MRI
  • MD Consults/Surgical Consults
  • BID-Boston visits
• Coordinates scheduling of bone marrow biopsies with the surgeon, operating room, anesthesia, and pre-admission testing and obtaining proper insurance authorization.

• Performs exam specific screening relative to ability to schedule and perform testing; refers to appropriate individual as needed for clarification.
• Distributes to patients all required notifications and documents.
• Enter the appropriate diagnostic testing orders, demographics and insurance information into Meditech system to facilitate patient care and hospital billing procedures.
• Prepare, maintain and close patient medical records ensuring accuracy and completeness.
• Process cancellation and no show appointments and notify ordering physician.
• Enter/edit requisition information and prints to appropriate printers.
• Faxes reports as necessary.
• Ability to decipher MD/NP orders and schedule appropriate chemotherapy appointments accurately with the knowledge of the importance to adhere to the specific treatment plan schedules.
• Coordinate and maintain insurance eligibility, benefits, authorizations, certifications and re-certifications to secure insurance payment.
• Work with providers re: insurance denials to ensure peep-to-peer reviews are completed timely.
• Able to work at an efficient pace with accuracy and minimal supervision.
• Assist with special projects as needed.
• Assist in training of new office staff.
• Other secretarial duties as necessary during assigned shift to maintain the smooth functional operations of the service.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

• Completed medical terminology course and successfully pass hospital exam.
• Possess problem-solving techniques, strong interpersonal skills and effective oral and written communication skills.
• Strong keyboarding at 30 wpm and successfully pass hospital exam.
• Previous experience with hospital registration system and secretarial experienced preferred.
• Demonstrated ability to function independently with minimal supervision.
• Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.
• Two years of secretarial/clerical/billing experience.
• High School Diploma

Registration/Certification:

Graduate of Medical Assistant/Secretary course or equivalent preferred.

FLSA Status:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled