Under daily supervision, provide overall day-to-day client service and support to ensure effective execution of the overall client experience. As a member of the Account Coordination team, collaboration with internal teams is essential by pitching ideas, developing strategies and demonstrating problem-solving skills. The position entails project tracking duties, research and handling of account issues, composing client correspondence, creating presentations and assistance in maintaining a great partnership.

ESSENTIAL FUNCTIONS:

• Provide first level superior phone support to CCS’ client base by initiating and fielding inbound calls in a helpful and intelligent manner in order to maintain company professionalism standards.
• Attend to the needs of the client by seeking ways to add value to the relationship.
• Maintain knowledge of and compliance with all FDCPA, FCRA and compliancy regulations.
• Assist the Operations departments in gathering data and information on accounts and placements as needed.
• Request and review for accuracy all supporting documents provided by clients.
• Cross train on various levels of client systems to research payments, adjustment and provide general information to Operations and other internal teams.
• Review and investigate new business bypassed accounts for all directories and work with clients and internal staff to identify and correct.
• Manage all daily and weekly client reporting requirements/deliverables.
• Update and maintain department job aids and training materials.
• Support and maintain relationships with Account Management team to execute client guidelines and specifications.
• Comprehend and execute verbal and written directions from managers, directors and executives on client requirements and needs.
• Create, maintain and submit Synergy requests for projects as well as daily, weekly and monthly tasks.
• Assist in the transition of tasks and assignments to better streamline workflows.
• Generate Power Point presentations and reporting for specific clients.
• Produce Excel spreadsheets detailing placement units, average balances and dollars collected.
• Manage relationships and the overall client experience with existing partnerships.
• Cross train on Subrogation business to help assist the Account Coordination and Account Management teams in Portsmouth.
• Create, review and deliver various clients month end reports.
• Provide backup resources for the Norwood reception area.
• Participate in various problem solving and decision making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
• Complete special client projects upon request.

OTHER FUNCTIONS:

• Take on additional tasks as time allows and as assigned by management.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.

Qualifications:

• Basic understanding of Microsoft application suite.
• Basic math and written communication skills.
• Strong interpersonal and verbal communication skills.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent required, some college preferred.

The CCS Companies is an Equal Opportunity Employer
This document is considered CCS Proprietary and Confidential.