Job description
Manage assigned book of VSP client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable VSP to service customers and support VSP’s strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention and strengthen client relationships and satisfaction.
Market the value of VSP programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives.
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base.
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements.
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment.
Responsible for report compilation and distribution.
Interpret reporting requirements and successfully position those reports to clients.
Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed.
Job Specifications
Typically has the following skills or abilities:
College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of VSP business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to VSP’s products and service offerings. Function as primary VSP service contact to achieve and maintain high satisfaction levels and client retention.
Market the value of VSP programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives.
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base.
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements.
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment.
Responsible for report compilation and distribution.
Interpret reporting requirements and successfully position those reports to clients.
Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed.
Job Specifications
Typically has the following skills or abilities:
College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of VSP business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
#LI-REMOTE
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.
Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please
click here
.
Salary Range:
51000
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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