Act as the primary contact between the plant functions and customer inquiries, ensuring a “customer first” approach is maintained. Work with production scheduling in support of the customer requirements. Responsible for reporting to customer related to production and communications, concerning changes to the set-up of machines, supplier shortages, etc. in order to satisfy customer needs and priorities. High follow-through to ensure customer deliveries are on time, to ensure a high customer satisfaction. Responsible of updating customer files and price increases as they occur.

• Review and data entry of customer orders/forecasts;
• Prepare all paperwork for every shipment in a timely manner, i.e. invoicing, and ASN's.
• Follow-up with customers as required to ensure exceptional customer service;
• Coordinate with internal customers as required to address production concerns and potential delivery issues in advance of the required ship date;
• Communicate with internal and external customers concerning at risk shipments;
• Maintain regular communication with the Plant Manager, Production Manager, Shipping, Quality, and Maintenance department;
• Perform JDE updates in relation to new customers, price increases, etc.;
• Perform daily JDE updates, ensuring accurate information is available;
• Review all invoices for appropriate documentation and approval prior to payment;
• Prioritize invoices according to cash discount potential and payment terms;
• Prepare bank deposits and deliver to bank;
• Audit and process credit card bills;
• Match purchase orders to invoices and to checks, obtain all signatures for checks and distribute checks accordingly;
• Respond to all vendor inquires;
• Reconcile vendor statements, research and correct discrepancies as needed;
• Provide assistance to Corporate Finance functions and Customer Service as requested;
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices;
• Perform other duties as assigned.