Job description

ABOUT US

At Greens One Resort, we provide our clients with a one-of-a-kind gold crown experience by flawlessly coordinating all aspects of their stay from start to finish. We are currently seeking an experienced activities coordinator to join our team. The ideal candidate will have a passion for event creation, planning and coordination, as well as experience working in the hospitality industry. He or she will be responsible for overseeing many aspects of event planning, guest check in, guest check out, and on-site coordination. The successful candidate will be a highly organized and detail-oriented individual with a strong commitment to customer service.

An activities coordinator in the hospitality industry is the liaison between guests, the resort, its staff, and other local hospitality businesses and their guests. They’re responsible for making sure that every guest has a positive experience while staying at the property. This often involves handling requests from guests—everything from booking golf Tee times to dinner reservations—as well as coordinating with staff members on everything from creating an event to executing and managing the event. Activities coordinators also work closely with the general manager to complete some administrative tasks as assigned.

Responsibilities:

An activites coordinator typically has a wide range of responsibilities, which can include but are not limited to:

• Coordinating with other staff members to ensure that all aspects of events, checkins, check outs, and other processes run smoothly
• Create and develop weekly and special/holiday activities and events for the enjoyment of guests
• Participating in the day-to-day operations of the resort as assigned by the general manager (answering phones, making golf Tee times, dinner reservations, etc)
• Assisting with the development, planning and organizing of special events, such as weddings, reunions, block bookings, daily resort activities, breakfasts, meetings, etc.
• Maintaining a list of potential clients and suggesting appropriate services, activities, and/or local attractions based on their needs and preferences
• Networking with community and organizations
• Ensuring that all facilities are clean and presentable at all times
• Preparing proposals and expense reports based on actual costs or projected estimates of expenses for certain events or activities.
• Coordinating with outside agencies and organizations to attract new business to the facility
• Social media influence, posts, etc.
• Fielding phone calls, assisting guests with bookings, other general office duties as assigned

SKILLS REQUIRED

Activities coordinators need the following skills in order to be successful:

Communication: Activities coordinators communicate with a variety of people, including hotel staff, customers and other hospitality professionals. Effective communication skills can help you convey messages clearly and understand the messages others send you. You can use communication skills in a variety of ways, including in person, over the phone and through email.

Organization: Activities coordinators often have excellent organizational skills, which can help them keep track of multiple tasks and projects at once. This can include keeping track of incoming guests, managing guest chats and other communications, social media posts and interactions, and/or developing and planning events. Being able to prioritize tasks and delegate responsibilities can also be a valuable skill for an activities coordinator.

Customer service: Activities coordinators often use their customer service skills to interact with customers and clients. They often greet customers, answer questions and resolve issues. Customer service skills can help you develop a positive reputation for yourself and the company while improving the overall experience of the guest.

Teamwork: Activities coordinators often work with a team of hospitality staff, including managers, house matrons, caretakers, etc. Activities coordinators use teamwork to ensure that all aspects of resort business run smoothly. They also use teamwork to assist other staff members when necessary.

Problem-solving: Activies coordinators are responsible for planning and organizing events, conferences and other hospitality-related activities. They often have to think on their feet and solve problems as they arise. The work can be fast paced and stressful, and hospitality coordinators must be able to handle last-minute changes and solve problems quickly.

Minimum Requirements

• High school Diploma or GED
• 3 years minimum experience as an activities coordinator or related adminitrative or customer service role
• Exceptional organizational skills and multitasking ability
• Outstanding written and verbal communication skills
• Proficiency in Microsoft Office, with aptitude to learn new software and systems
• You must have extensive knowledge of the Northwest Arkansas area and the different types of activities there is to offer.

Preferred Skills and Qualifications

• Previous experience working in the hospitality industry
• Experience coordinating events
• Strong attention to detail
• Creative problem-solving skills

Compensation

• Pay is $14.00 - $15.00 DOE
• Temporary (30 day working interview) Part - Time 30 hours per week to start.
• Mon, Tues, Wed, Thurs, every other Saturday
• Approximately 6 - 7 hour shifts with a 30 min lunch
• Shift times may vary. Generally hours worked will be from 8 am to 3 pm. Must be available for evenings and weekends as needed.

Job Type: Part-time

Salary: $14.00 - $15.00 per hour

Schedule:

• Day shift
• Evening shift

Ability to commute/relocate:

• Bella Vista, AR 72715: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What compensation you desire?

Experience:

• Hospitality: 3 years (Preferred)

Work Location: One location

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