Job description

Job Overview: The Administrative Assistant ensures efficient operations for the RelateCare Patient Contact Center by providing support across divisions. Duties are varied and may change as new processes are developed and implemented. Significant effort is aimed at ensuring effective communication across the team and organization of onboarding/engagement programs.

Company Overview:

RelateCare is a healthcare contact center providing on-site consultancy, outsourcing solutions, and shared services to leading hospitals and health care organizations. We are a multidisciplinary team of patient service representatives, schedulers, nurses, and contact management specialists offering support to our clients’ patient services. RelateCare is fast becoming a global leader in the delivery of patient access and patient engagement solutions in the US and Europe. RelateCare is based in Waterford, Ireland and Cleveland, Ohio with remote working options for certain roles. We proudly specialize in connecting patients, providers, and caregivers while ensuring that patients can access the right care at the right time and in the right place.

Reports To:

Responsibilities and Duties:

• Daily operations of RelateCare Patient Contact Center
• Greets and directs visitors; maintain visitor log
• Printer maintenance: replace toner, ensure paper trays filled
• Maintain office supplies
• Monitor and order supplies for office, breakroom, bathroom etc.
• Answer main office phone, route messages accordingly
• Collect and distribute mail
• Monitor conference room schedules
• Post visitor and event information
• Assist with scheduling and hosting employee recognition and other special events
• Prepare employee absence and call-in reports
• Prepare specific payroll reports and submit for management review
• Submit required internal requests for new employees
• Coordinate orientation program presenters and materials
• Assist with scheduling and record keeping for required training
• Onboarding, orientation, and engagement programs
• Update wallboards: Platinum Club, Partners, Employee-related
• Other duties as assigned

Education/Experience:

· High school diploma or GED

Physical Requirements:

• Ability to sit for long periods of time within a confined space
• Requires full range of motion, manual and finger dexterity of eye hand coordination
• Requires corrected vision and hearing to a normal range
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time

Benefits:

· Medical, Vision and Dental Insurance Plans

· 401K program

· Free Parking

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

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