The Student Health Care Center at The University of Florida within the department of Community Health and Family Medicine (CHFM) is seeking an Administrative Support Assistant for its Health Compliance Office. The office is primarily responsible for processing immunization and health insurance records for all students in accordance with the university requirements. The position requires a person who exercises professionalism and effective communication skills when engaging with students, families, staff, and other parties involved in student clearance. The individual will be expected to be able to work both independently and as part of the team. The team is responsible for completing a high volume of work with accuracy. The individual must be proactive, have attention to detail, and be responsible for tasks undertaken.

Day-to-day Responsibilities

• Respond to inquiries by phone or email regarding immunization and health insurance requirements.
• Educate students, families, staff and other external parties on the health insurance coverage requirements and the student health plan available through the school.
• Process enrollment of eligible students into the student health plan and advise students about eligibility requirements.
• Return all communications in a timely and professional manner; escalating these conversations as necessary.
• Process immunization and health insurance records consistent with the requirements and provide guidance to students on missing items.
• Process health insurance adjustment requests or requests to clear registration holds.
• Other tasks as necessary.

Outreach/Education

• Coordinate with other university departments to target messaging to students and families about the requirements.
• Provide materials for student orientation events. Staff those events to clear registration holds and speak on the health requirements on campus.
• Coordinate with UFIT to post One.UF to-do items and registration holds once a term in preparation for upcoming deadlines.
• Craft and send messaging each term regarding the requirements to students

Immunization Clearance

• Review and process immunization records for incoming students
• Work closely with health professions programs, the Student Health Care Center, and other entities to ensure compliance with immunization requirements for clinical experiences such as rotations or residency
• Collect and process annual screenings for existing students

Administrative Responsibilities

The office workload fluctuates around critical university dates and deadlines. Summer months are spent processing records for incoming students in high volumes and attending orientation events. Each semester is marked by a health insurance waiver deadline where volume peaks and then recedes. The administrative responsibilities detailed below are undertaken once a term and support our processes by ensuring accuracy.

• Coordinate with UFIT to post insurance charges and send appropriate messaging to students.
• Coordinate with UFIT, University Bursar, GA Benefits, and other entities to finalize student enrollment in health insurance.
• Reconcile university invoice from student health insurance plan with student bursar accounts.
• Audit health insurance records to confirm compliance with coverage requirements.
• Coordinate with GA Benefits to ensure continuation of health insurance coverage for students on assistantships or fellowships.
• Update and maintain office materials and website.
• Other QI projects as necessary.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to Florida's largest and oldest university and serves as one of the state's centers of education, medicine, cultural events and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for its preservation of historic buildings and the beauty of its natural surroundings, Gainesville's numerous parks, museums and lakes provide entertainment to thousands of visitors. Because of its beautiful landscape and urban "forest," Gainesville is one of the most attractive cities in Florida. It is a hidden gem in North Central Florida that is within a couple hours to major cities such as Orlando, Jacksonville, and Tampa. We are in a central location to both the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and water-based activities. We have warm weather much of the year, allowing for outdoor activities almost year-round. Due to the diverse atmosphere generated by The University of Florida and UF Health Shands who are the leading employers in Gainesville, Gainesville is also a wonderful place to raise a family. For more information about Gainesville, FL please go to: The Guide to Greater Gainesville Explore Gainesville in 60 seconds

Our Commitment to Diversity, Equity, and Inclusion:

At Community Health and Family Medicine and its divisions Everyone belongs, Everyone grows, and Everyone thrives!

The University of Florida College of Medicine is committed to diversity, inclusion, and health equity through the efforts of actively finding, developing, and including the best talent to support our vision of being “a premier institution focused on promoting health and alleviating human suffering through exceptional education, discovery, innovation and patient-centered health care of the highest quality.

The University of Florida is an Equal Opportunity Employer. The University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time-limited position: Which is defined as an appointment to a position funded by contract and grant, auxiliaries, or local funds, as appropriate, for a particular project, enterprise, or specified period. Such designation must be made to the position at the time of recruitment. A time-limited position shall have the same rights as a position with a regular appointment modifier, except such position shall not have rights provided for layoff, recall, and notice of non-reappointment. However, this is not a temporary position.

The salary range is $18.30 – $19.35/hour and is commensurate with skills and experience.

High school diploma or equivalent and four years of relevant experience.

• Bachelor’s degree
• Excellent customer service, written and verbal communication skills.
• Knowledge of the Student Information System, PeopleSoft, Microsoft Office Suite.
• Prior experience in health insurance benefit verification or billing preferred.

In order for your application for this position to be considered complete, you must upload a resume, and a cover letter or letter of interest.

• This position does not qualify for visa sponsorship
• Must have reliable transportation, and be able to transport himself/herself work, meetings, and trainings as needed
• This position consists of predominately computer work so must be able to sit for extended periods of time
• This is a time-limited position. An appointment to a position funded by contract and grant, auxiliaries, or local funds, as appropriate, for a particular project, enterprise, or specified period. Such designation must be made to the position at the time of recruitment. A time-limited position shall have the same rights as a position with a regular appointment modifier, except such position shall not have rights provided for layoff, recall, and notice of non-reappointment.
• This is not a temporary position.
• If you are a Florida resident claiming veteran's preference, please upload a copy of your DD-214 with your application for consideration.
• Hours daily are from 8:00am to 5:00pm. Total hours per week: 40

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This is a time limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.