Job description

ROCHE BOBOIS, world leader in the premium / luxury furniture business with 260+ showrooms in more than 60 countries. Working closely with renowned designers such as Ora Ito, Cédric Ragot, Sacha Lakic, Christophe Delcourt and Stephen Burks and with Haute Couture fashion houses such as Jean Paul Gaultier, Missoni Home and Kenzo Takada, Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops.

Under the supervision of the Customer Service Manager, your role will be to handle all dispatching of After Sales customers, schedule appointments of technical department and perform administrative tasks.

Responsibilities and Duties

Dispatching

In collaboration with After Sales Coordinators, contact After Sales customers and schedule service/repair appointments; organize daily routings of technical team with the approval of technical director;

Customer Service

Answer customers’ calls, understand needs and act in consequence;
Follow-up with clients after service/repair appointments and estimate satisfaction. Take notes of potential improvements.

Administrative

Actively follow After Sales customers portfolio for the North East region;
Generate daily service appointments paperwork;
Ensure all paperwork and information is provided to all technicians for service appointments;
Ensure all paperwork is forwarded by technicians after appointments, dated and signed by customers; ensure it is properly saved/stored in Roche Bobois server for follow-ups if and when needed;
Follow and update repair and inspection lists with technical director.

Qualifications and skills

• GED or equivalent mandatory;
• Highly motivated and organized;
• Very good knowledge of Microsoft office, especially EXCEL;
• Ability to follow-up on various cases, clients, deliveries;
• Verbal and written skills with a focus on Customer Service;
• Effective at problem solving, fast and proactive approach;
• Good teamwork as well as ability to work independently when instructed.

Benefits:

• Paid Time Off : Vacation, Personal, Sick
• 401 (k)
• Health Insurance
• HSA Account
• Dental Insurance
• Vision Insurance
• Employee assistance program
• Employee Discount
• Parental Leave
• Maternity Leave
• Tuition reimbursement
• Long Term Disability
• Life Insurance

Job Type: Full-time

Pay: $45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: One location

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