Job description
The mission of the organization is to develop and maintain a big picture, end-to-end view of operational IT services. IT Service Management tools are blended with best-practice ITIL processes to lead improvements in IT Service Management. The portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices.
The team provides application and developer support on the IT Service Management suite of tools. The Application Engineer I will be part of a high functioning team to provide end-to-end service management, tool and developer support.
Responsibilities:- Test, debug, and refine applications to produce the required product
- Prepare required documentation, including both program-level and user-level documentation,
- Enhance applications to improve performance and add functionality.
- HS Diploma with 2 years related experience in computing system environments, development methodology or experience.
- U.S. Citizenship is required per Contract to obtain and maintain a Department of Energy clearance, with the ability to obtain and maintain a DOE L clearance.
- Solid foundation in the software development lifecycle, computing systems environments and development methodologies.
- Experience in software development and scripting. (JavaScript, Java, C++, SQL, etc.)
- Ability to work closely with an experienced team
- Ability to interact with customers and determine requirements
- Knowledge of Windows and/or Linux server class operating systems
Desired skills:
- Demonstrated experience with operations management in ServiceNow environment, including COTS software installation, configuration, and patching /upgrading.
- Demonstrated experience developing and supporting workflows, processes automation, integration and service portals across ServiceNow modules.
- Demonstrated experience with an ITIL/ITSM program to include several of the following areas: Incident Management, Event Management, Change Management, Problem Management, Knowledge Management, CMBD, Discovery, Request Fulfillment
- Familiar with Service Modeling/Mapping within an ITSM environment
- ITIL Certification
- Ability to work cross-functionally to solve problems and implement changes
- Knowledge of configuration management practices
- COTS administration and development experience
- Experience working in a customer facing environment dealing with customer reuqests and a prioritized work queue
- Familiarity with Agile management tools, such as Rally, Microsoft Project, Jira (etc)
- Certified Scrum Master
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.