Job description

PHILLIPS HOME IMPROVEMENTS

• Do you want to work for an organization that values people?
• Do you desire job growth? And a position that challenges you?
• Are you tired of being asked to blur ethical lines?
• Do you want to work for a fun, award-winning team with a great reputation and good benefits?

After doing business 25 years in North Texas, we’re still growing rapidly. We are seeking an energetic, positive, and detail-orientedInside Sales/Call Center Lead poised to help us continue growing! If you_ drive results, thrive on challenge, are confident with scripting, possess great leadership and training skills,_ and are able to extrapolate, interpret, communicate, and produce key metrics, we invite you to apply to join the Phillips Teamily!

The Ideal Candidate:

• Possesses 2+ yrs. Call Center Experience
• Has Led an Appointment Setting Call Center 1+ yrs.
• Possesses Natural Leadership and Excellent Phone Skills
• Follows, trains, and champions a script with ease
• Extrapolates, understands, interprets, and communicates Call Center metrics with ease
• Inspects what he or she expects and coaches a team to hit key metrics
• WOWs customers
• Promotes the company online
• Undertakes activities that make the phone ring, such as making calls, generating leads, etc.
• Works with a sense of urgency to serve customers, other team members, and to generally get the job done!

Seeks:

• $18/hour, plus pay-for-performance incentives after first 30 days
• Various shifts Monday-Friday and occasional Saturdays 9am-3pm and Sunday afternoons TBD; flexibility required
• Challenging Call Center career with opportunities for advancement

Values:

• PEOPLE and TEAMWORK
• Pursuit of EXCELLENCE
• ACCOUNTABILITY
• FAITH

Possesses These Attributes:

• Hunger for Personal Growth
• Passion for Helping People
• Coachability
• Humility
• Confidence
• Adaptability
• Leadership

Competencies:

• Excellent manners, communication skills, and quest for clarity
• Stellar Keyboarding skills
• Ability to follow a script
• Ability to handle a fast pace
• Ability to persuade and influence others
• Ability to train
• Ability to extrapolate, understand, interpret, and communicate Call Center metrics

Key Result Areas:

• Maintaining appointment schedules and open slots up to the minute. Preventing low percentage appointments from clogging high percentage opportunities.
• Mastering assigned scripts and working at an acceptable pace
• Maintaining Accurate database Information
• Minimizing the cancellation rate
• Maximizing lead quality
• Maintaining or Surpassing a Quarterly Sit to Set Ratio
• Ongoing Training and Management of Call Center staff to provide World Class Service

Benefits and Perks:

• Incentives
• Paid Vacation and Holidays
• Weekly Pay
• Work Life Balance
• Career Advancement
• Life-giving, Dynamic Work Culture

Requirements:

• High school graduate; some college preferred
• Must pass background and drug test
• Wear a uniform and exhibit professional presence every day
• Dependable transportation, attendance and punctuality!

ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 25-year A+ BBB member, A+ Angie's List member, 8-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 8 years running and 2019 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to grow our Inside Sales/Call Center Team.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Allen, TX 75002: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide five adjectives your most recent employer might use to describe you/your personality.
• Do you live within 20 miles of 204 S. Ash Drive, Allen, TX 75002?
• What are your pet peeves in a working environment?
• What would you say are your core values? We appreciate honesty and integrity and everyone should live by those. What are your core values beyond those two vital givens?
• Are you available to work weekends and evenings when needed?

Experience:

• Call Center Lead: 1 year (Required)

Work Location: In person

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