Job description
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what’s next in energy. When our employees say “I am energy,” it means they take pride in the work we do when disaster strikes, as well as all the days in between. We reward our highly hardworking and dedicated teams and give them the support they need to ensure their safety, wellness and financial security for themselves and their families.
If you enjoy challenges, have strong communication skills and are passionate about the work you do we invite you to consider Alliant Energy.
What sets us apart?
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Alliant Energy offers a full compensation package. Benefits include Health, Dental, Vision, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Employer Cash Contribution, Long and Short-Term Disability, Tuition reimbursement, and Adoption assistance.
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Year after year, Alliant Energy is recognized by major publications and foundations as a top employer and leader in the areas of equity and sustainability. This includes Newsweek’s list of Most Responsible Companies, Forbes list of Best Midsize Employers, a perfect Corporate Equality Index Score as a Best Place to Work for LGBTQ+ Equality and being named to the Bloomberg Gender Equality Index.
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Our employees make a difference through their work and personal activities. In 2021, employees, retirees and our charitable foundation collectively contributed $11.5 million and volunteered over 75,000 hours.
Job Summary
Do you have a knack for customer service? Are you the person that keeps your office running? If so we invite you to apply to our part-time Area Operations Representative position! This position will be located in our Fond du Lac, WI operations office.
The person in this role acts as the first line of contact for responding to any type of customer inquiry. This ranges from answering calls, navigating online account management systems and maintaining customer records. We are looking for someone that can utilize their exceptional customer service skills and understanding of utility operations, while being adaptable and working well within our team.
This position is classified as part-time. The hours for the position will vary depending on business need.
What you will do
- Performs clerical tasks such as keyboarding, including transcribing as needed, and data entry, filing, duplicating, answering telephone, provides customer service to external visitors and implements security measures for visitors.
- Compiles, verifies and maintains records and files related to area department activities such as substation, electric and gas maintenance and meter tracking systems.
- Receives, sorts, processes and distributes mail; accepts and prepares deliveries of mail, packages and materials.
- Operates company communications systems as required.
- Prepares and maintains contractor billing information; prepares common work order as directed.
- Maintains switch diagrams and maps.
- Coordinates vehicle schedules, repairs orders, preventative maintenance and compiles statistical information and prepares summaries and reports.
- Handles customer inquiries and, if necessary, refers them to the appropriate personnel (i.e. meter reading/test data, requests for water sampling tests, prepares material for special order billing, locations of meters, transformers and time switches).
- Processes payroll data, training attendance reports, invoices, petty cash, underground locating requests, reconciles expense reports, initiates and closes customer service orders and other documents related to area department activities. Initiates and tracks purchase order requisitions as requested.
- Assists with event planning and implementation such as safety meetings, all employee meetings, and employee training.
- Maintains compliance with records related to the communication of job postings and vacancies. Assists with completing the online applications for employees who do not have regular access to ERP.
- Orders stationary and office supplies and maintains inventories.
- Performs other duties which are similar, related or incidental to this position.
Education Requirements
- High school diploma or GED
Preferred Experience
- 2 years office experience or business training
Other Requirements
- Must possess a valid driver’s license.
Knowledge, Skills, and Abilities
- Demonstrated proficiency in the use of office equipment
- Skill and accuracy in record keeping
- Passage of company keyboard skills test at minimum of 40 wpm.
- Ability and skills to handle customer contacts in a manner that encourages positive customer relations, effective written and verbal communication skills.
- Knowledge of company programs and services, policies, procedures and issues that involve customer relations.
- Ability to work effectively in a culturally diverse work group.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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