Job description

Would you love to interact with travelers from all around the world? Do you want to work in a fun environment? Join Hostelling International USA and explore the endless possibilities and perks of being part of our HI Boston Hostel. We are currently accepting applications for an Assistant General Manager. The Assistant General Manager is responsible for overseeing the day-to-day operations of the Hostel, Front Desk, Housekeeping, and Maintenance departments, as well as assisting the General Manager with budgeting and long-range planning.*
The successful candidate for this role will:*

• Help to navigate and rebuild our team in a post-covid operations
• Contribute to an exceptional work environment through coaching & motivating team members to success, providing clarity of direction and processes
• Assist the GM and Maintenance Manager in restoring our maintenance team & practices to pre-covid era capacity
• become and expert on our PMS and OTA integrations, ensuring a high degree of reservation accuracy and OTA auditing
• be able to respond to emergencies and step in as required outside of normally scheduled hours
• provide growth opportunities for team members, delegate to strengths, and build agency across line level roles to contribute to the betterment of our hostel

Other Responsibilities Include:

• Oversee the guest and reservation functions to ensure superior service is delivered.
• Supervise front office, housekeeping, and maintenance team members.
• Review daily front desk procedures and assure proper transmission of all necessary information to the Central Office.
• Manage, inventory and assist the General Manager with budget control.
• Assign duties to staff and observe performance to ensure adherence to hostel policies and established operating and safety procedures.
• Assist the General Manager in collecting, reviewing, approving and submitting employee payroll information.
• Assist the General Manager in reviewing employee performance and conducting personnel actions such as training, coaching, feedback, or disciplinary and termination procedures.
• Direct the food and beverage services to ensure standards of operation and quality are maintained and food and beverage profits are maximized.
• Direct the security, housekeeping and maintenance functions to ensure a safe, clean and secure environment for guests, employees, and hostel assets.
• Maintain accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills and credit cards.
• Receive and resolve guest complaints in a timely manner.
• Assist the General Manager to compile, review, reconcile, prepare and analyze entries to facilitate the bookkeeping function.
• Perform functions of the General Manager in their absence.
• Support front desk staff by covering shifts as needed.

*
Skills/Qualifications:*

• Minimum 3 years’ management/supervisory experience and bachelor’s degree, or equivalent combination
• Strong interpersonal and leadership skills
• Excellent organizational skills and ability to manage multiple tasks and projects simultaneously
• Familiarity with hospitality front desk/reservation systems and methods
• Customer service focus/approach
• Previous revenue management and sales experience a plus
• Strong computer skills including familiarity with Microsoft Office Suite
• Basic math and accounting skills including 10 key calculator and reconciliation
• Demonstrated ability to work effectively without immediate supervision
• Conflict resolution skills and ability to act effectively in a crisis, referring to the General Manager when necessary
• Experience in hospitality operations preferred
• Must be willing to work evenings, weekends, and holidays as schedule requires

*
Compensation:*
$58,000 - $69,000 Salary DOE

*
What you will get:*

Health/Vision/Dental Insurance w/Family Coverage Options

403B Retirement Plan with Employer Matching
Health & Dependent Care Flexible Spending Accounts Available

Generous Paid Vacation Days

Paid Sick Days & Floating Holidays

Employee Assistance Program

Career Development Opportunities

Free Hostel Stays & Employee Discounts

A Supportive Work Environment & Amazing Colleagues

*
Physical Demands and Work Environment:*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee is regularly required to use hands to finger, handle or feel objects, tools and controls; to reach with hands and arms; to stand, walk, sit, stoop or crouch, talk, and hear. The employee is occasionally required to climb or balance.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $58,000.00 - $69,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Holidays
• On call
• Weekend availability

Work Location: In person

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