Job description

Job Details
Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.
POSITION SUMMARY
Plan, direct, and coordinate the Guest Services, Housekeeping and Engineering departments of the property to maximize the mission of the hotel of "pleasing guests at a profit". To operate the hotel in a professional manner while achieving the annual objectives and contributing to the local community in a highly visible mean.
KEY AREAS OF RESPONSIBILITY and DUTIES

• In coordination with Human Resources and the General Managers approval, interview and hire personnel.
• Lead by example and carry out GM duties in the absence of the GM.
• Ensure that all new personnel receive thorough and adequate training in the PM system of the hotel, rules of Operations and MOD responsibilities, required brand standards and all areas accountable through the Quality Assurance audit process, general hotel and hotel area information, purchasing guidelines and approved vendors, as well as all other information necessary to provide courteous, efficient and professional service.
• Ensure that all guest service personnel provide a sincere genuine willing, warm and timely response to all guest requests.
• Maintain training logs monitored.
• Review Hotel Scores, share with team and assist in achieving the company goals.
• Conduct regular meetings with the staff.
• Ensure that all personnel are certified/recertified for their positions as necessary.
• Conduct performance appraisals on all personnel in a timely manner.
• Schedule team to provide optimum coverage in peak times and control labor costs.
• Ensure the hotel is kept neat, clean and organized at all times. Keep pantry stocked and communicate ordering.
• Maintain emergency contacts list MOD emergency log.

Administrative:

• Ensure all payrolls and other HR paperwork is submitted on time as requested by the HR Dept.
• Maintain up to date procedural and operations manuals.
• Work closely with accounting to make sure all credit and other control procedures are maintained. Maintain highest level of guest security and confidentiality.
• Review, at least quarterly, all procedures and policies and make operational changes as necessary. Respond immediately and personally to guest complaints concerning guest service staff, maintenance, housekeeping or any procedures.
• Handle guest issues as needed, follow up to insure satisfaction
• Communicate emergency situations to Operations Manager in GM's absence. Handle weekly correspondence as required in absence of GM.
• Serve as MOD when scheduled or in the absence of other Manager on Duty.
• Inspect all guests' service areas daily to ensure the safety of all associates and guests.
• Be knowledgeable with employee handbook policies and procedures and enforce through the proper steps.
• Perform additional duties as assigned by General Manager.

QUALIFICATIONS
Education: 3 plus years of applicable experience or 4 Year Degree in Hospitality Management (preferred).
Required Knowledge: Knowledge of principles and procedures for Customer Service, P&L, and Housekeeping Management, Ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.
Work Environment: General office and property environment.
Physical Activities: Lots of time walking around the hotel where exposure to the outside or standing or walking for long periods may be required. Requires manual dexterity in the manipulation of keyboards, money and paperwork, etc. Reasonable accommodations can be made to enable individuals with disabilities to perform most of the essential functions for the position. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• On call
• Weekend availability

Work Location: In person

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