At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Manager of Security & Surveillance to join our opening team!

The Assistant Manager of Security & Surveillance is responsible for overseeing the direction and performance of the Security & Surveillance team. This experienced professional supports the development, implementation and execution of the overall operational safety and security plan for the Sunseeker Resorts property, ensuring the protection of all employees, guests, property and assets while maintaining regulatory compliance. The Assistant Manager of Security & Surveillance must be highly responsive to emergencies in a fast paced, time sensitive environment and take the lead on life safety projects. This role requires extensive overall security/safety/law enforcement knowledge and background and will report directly to the Director of Security and Surveillance.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Provide leadership and direction in the development, execution, and day-to-day operation to include the management of all Security job classifications and facilities (hotel, common areas, promenade, command center)
• Assist with the development, implementation and execution of the overall operational safety and security plan for the Sunseeker Resorts property
• Assess, develop and successfully execute internal and external security plans for special events; quickly adapt to change as required by events; conduct regular audits and inspections to assess, identify and mitigate any security vulnerabilities or gaps
• Manage the organization and administrative structure to most effectively utilize resources and capabilities to support and deliver security services required for the property
• Ensure the processes for log management, threat detection, incident response and recovery, automation and orchestration, as well as threat assessments is followed by security staff
• Assist in the development of threat detection and intelligence programs including investigation procedures, response and recovery playbooks, collection and analysis, and dissemination of threat intelligence to the organization
• Act as liaison with local law enforcement, US Department of Homeland Security, and any other applicable outside/government city/state agencies
• Maintain communications with hotel leadership and ensure communication regarding security incidents, as well as any situations that may affect the guest experience
• Maintain a positive workspace for all team members where employee engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Promote diversity, inclusion, pride, respect, camaraderie, and fairness
• Teach about doing things the right way with integrity, hard work, collaboration, and teamwork
• Consistently look for ways to refine security processes without compromising guest satisfaction
• Assist with Planning, executing, evaluating, and training security officers to maintain effective crowd control during times of high traffic
• De-escalate disagreements between individuals and opposing parties
• Sit or Stand post when required until properly relieved
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Continue to learn and be on the forefront of new technology for the security and surveillance industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining security procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Food and Beverage, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Requirements

Combination of Education and Experience will be considered. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts does do criminal background checks.

• Bachelors’ degree in law enforcement, criminal justice, security, or related field
• A minimum of three (3) years’ experience in a security leadership position
• Possess or be able to obtain a Florida state class D Security License
• Possess or be able to obtain a Florida state class G Armed Security License
• Possess or be able to obtain a First Aid /CPR/AED certification
• Maintain certification with all issued firearms and defensive weapons and gear
• Valid driver’s license and clean driving record
• Law enforcement, security, or military experience required
• Broad, in-depth knowledge of security methods, tactics, procedures, and laws
• Previous experience managing teams of security and surveillance operators and with CCTV surveillance systems, preferably in a large setting

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Ability to effectively communicate in English, in both oral and written forms

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including:

• Medical, Dental & Vision Insurance
• Company Paid Life & AD&D
• Long-term Disability
• 401(k)
• Travel Benefits

EEO Statement