Banquet Houseperson
Job description
Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.
GENERAL RESPONSIBILITIES:
The Banquet Houseman is responsible primarily for assisting in serving, set-up and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction.
DUTIES:
- Must attend all training provided by the North Star Mohican Casino Resort.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
- Must participate in employee random drug testing program.
- Must be able to work with a variety of people with diverse personalities.
- Must attend all meetings, as assigned.
- Must wear the approved departmental uniform.
- Must be reliable and prompt when reporting to work.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
- Responsible for maintenance, and cleanliness of banquet rooms, hallways, storage, and service areas.
- Responsible for setting up, maintaining, and breaking down banquet rooms.
- Ability to follow directions from banquet event orders.
- Provide prompt, efficient, and courteous service to guests.
- Greet guests positively, treating each person as an individual and in a professional manner.
- Assist banquet servers.
- Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
- Ability to carry large and heavy trays on a continuous basis throughout a shift.
- Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
- Engage guests in conversation and make their experience memorable.
- Report any guest concerns or complaints to immediate supervisor for resolution.
- Maintain a safe and clean environment for guests and fellow associates.
- Maintain proper stock of all product and supplies needed for service in assigned stations.
- Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
- The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department manager
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