Billing and Payments Associate (Portuguese and English Speaking) (Part-time)
Job description
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Billing and Payments Associate (Portuguese and English Speaking) (Part-time)
Are you passionate about travel?
Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry?
Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? We make it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations.
The Partner Finance Support Associate position at Expedia Group offers this for you as we continue to build a culture of extraordinary service where you will be partnering payment processing issues, providing local tax advice/remittances, out of policy payments and subscription refunds.
We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our Customers and internal stakeholders.
What You´ll Do:
Back-office Email case handling with fast resolution within agreed service levels
Handling Subscription Payments – Bank transfers (reconciliation and banking), Refunds, Charge-back analysis, Paypal Payments
Processing Payments – manual payouts in the event of situations included in the custom payout process
Offering Tax guidance and remittance, MOD21Tax Forms and working with the Inhouse Tax team to establish/clarify stay amounts
Stay Tax Refunds – Analyzing issues with Tax refund and follow the appropriate process
Reviewing and processing of Expedia Risk tasks
Handling of requests to split multi-units
Who you are:
Languages: Proficient in Portuguese and English language skills
Communication: Exceptional business verbal, written, questioning and listening skills (Essential)
Experience: Having worked in a financial role, with banking applications and basic management accounts
Motivation: Highly motivated, focused, passionate about connecting to the Customer through building strong rapport
Analytical: Attention to detail and ability to interpret information making sound recommendations
IT: High standard of computer literacy is essential, experience with CRM systems (considered a plus)
Industry advantages: Classified listings/travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
Openness: Growth mindset, open to new ideas, embrace feedback and challenge our beliefs to deliver exceptional customer experience (Essential)
Relationship building: Ability to build effective relationships with internal stakeholders (Essential)
Professionalism and teamwork: People-oriented and good interpersonal skills to build effective relationships. Maintain calmness under pressure with the ability to emphasize and identify with our mission, purpose and values
Financial accruement: Financial management, numeracy and attention to detail
Task orientation: Able to plan well and prioritize work. Balancing the need to engage in a positive Customer relationship and deliver in line with personal and team KPIs (Strong)
Embrace change: Willing to understand and work with newly added features/tasks, given that as a Tech company we are constantly working on developing new products or perfecting existing ones (Strong)
Autonomous: Demonstrate initiative to handle tasks independently and work as one-team (Strong)
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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