Job Title:Bookings Officer

Department:Bookings Department

Reports to:Patient Flow Manager

Accountable:Matron

Role Summary

Provide a high standard of service to consultants, consultant’s secretaries, and clinical units in the area of the admission of patients to Blackrock Clinic. To work in collaboration with Booking staff to ensure the use of beds within Blackrock Clinic is used efficiently.

Main Activities and Responsibilities

• COVID screening of all patients by telephone prior to arrival, adhering to all procedures set out.
• Record patient’s information onto the Hospital information system according to Hospital policy.
• To ensure confidentiality in maintaining records associated with the patients.
• To liaise with the Medical Records department and the Medical Records Officer.
• To deal with consultants, general practitioners, consultants’ secretaries and nursing staff and others in the Hospital regarding the admission of patients.
• To liaise with external agencies (e.g. National Treatment Purchase Fund, Voluntary Health Insurance, BUPA Insurance, Vivas Insurance and others) regarding verification of patients prior to admission.
• To work in conjunction with the Unit manager and colleagues to coordinate bed utilisation and to provide an overview of bed availability across the Hospital.
• To ensure an accurate bed state is know and available at all times.
• To collect data as required by Unit manager and Matron.
• To assist Unit Manager and Matron to collect data regarding the frequency of cancellations and peaks and troughs in requirements.

QUALIFICATIONS

• Leaving Certificate or equivalent

Communication Skills

• To communicate appropriately with colleagues and other members of the Healthcare Teams.
• To communicate in a manner that avoids antagonism, reduces conflicts and prevents undue anxiety.
• To recognise limitations and seek assistance.
• To attend and contribute to appropriate meetings with the Medical Records department, clinical units, consultants secretaries and others.
• Accept constructive advice when appropriate.
• Report all incidents immediately, which may adversely affect a patient or colleague.
• To establish close working relationships with external agencies (health insurance companies

General Expectations

• To support the philosophy and goals of Blackrock Clinic.
• To observe the appropriate lines of authority.
• To maintain confidentiality regarding all patients and the activities of Blackrock Clinic.
• To demonstrate flexibility by assisting in all areas of the Hospital and Clinic as required.
• To assist in the orientation of new staff and continue to develop personal knowledge and skills and seek outside educational opportunities where appropriate.

Note

This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder.