Branch Manager (w/ Commercial Lending) - Oregon City Branch
Job description
Citizens Bank offers competitive compensation and outstanding benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Matching
- Employee Assistance and Wellness Program
- Life, Short-term and Long-term Disability
- Up to 11 Paid Holidays
- Health and Dependent Care Reimbursement Accounts
- Paid Time Off; Paid Family Leave
- Banking Privileges
Position: BRANCH MANAGER (with Commercial Lending)
Position Location / Type
Citizens Bank – Oregon City Branch
19245 Molalla Ave Ste 1
Oregon City OR 97045
Type: EXEMPT / SALARY / OFFICER position, with salary dependent on experience
Description:
As a Citizens Bank Branch Manager you will oversee the daily activities of the branch and all employees, including other officers. In addition to having consumer and commercial lending responsibilities, you will be responsible for developing and maintaining strong long-lasting relationships with customers. You will work as a team member responsible for exceptional customer service standards along with operational soundness and revenue generation.
Duties may include, but are not limited to the following:
Branch Management
- Responsible for supervision and leadership, both indirect and direct, of all Branch staff.
- Champion and model the Citizens Bank Corporate Culture for team members, customers, and community.
- Complete marketing outreach activities necessary to reach Branch goals.
- Develop an annual budget and assure Branch profitability at or above budgeted levels.
- Increase, improve, and maintain quality lending and deposit relationship portfolios for the Branch.
- Coordinate and participate in the development, implementation, and monitoring of branch and central operations procedures.
- Lead the Branch in the Citizens Bank Corporate Culture and be the “go to” banker in the community.
General
- Create a connection and develop rapport with customers to provide outstanding, personalized service.
- Maintain the safety, integrity, and confidentiality of customer information.
- Help maintain a safe and secure work environment by displaying responsiveness to lobby traffic and ensuring each customer is acknowledged in a friendly and helpful manner.
- Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
- Regular and reliable attendance.
- Responsible for completing all training courses assigned.
- Compliance with the Bank Secrecy Act and other banking regulations.
- Other duties as assigned.
Basic Qualifications
- 4-year college degree or equivalent experience.
- Prior bank or credit union branch management experience preferred.
- Prior customer service experience preferred.
- Experience operating a Windows based PC
- Experience with Microsoft Applications including Word, Excel, and Outlook
Desired Attributes
- Ability to maintain a high level of customer service to a variety of customers.
- Demonstrated strength in credit, financial, and risk analysis.
- Demonstrated knowledge of consumer, commercial, and real estate lending policies, procedures, regulations, and systems.
- Ability to manage a loan portfolio from origination to collection.
- Dedication to organizations goals, objectives, cultural values, mission, and vision.
- Enjoys working in a team environment and building strong relationships with customers.
- Willingness to cross-train in various areas within the bank and focus on continued professional development.
- Strong leadership, interpersonal, and written and verbal communication skills.
- Displays a high level of professionalism.
- Team oriented, adaptable to change, self-motivated to create opportunities for business generation and learning.
- Willingness to achieve working knowledge of all Citizens Bank products to help meet customer needs and develop new business through relationship building.
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