Job description

About us

Read's Forklift, Inc is a small business in Jacksonville, FL. We are professional, agile, bold and our goal is to Read’s Forklift was founded in 1981 in the small town of Live Oak, Florida. Since then, we have expanded to four other locations: Valdosta, Georgia, Jacksonville, Tampa, and Orlando, Florida. Read's Forklift is a family owned and operated business built on the principles of honesty, integrity, and hard work. We have been in business for over 40 years and are committed to providing our customers with excellent service..

Our work environment includes:

• Modern office setting
• Work-from-home days
• Lively atmosphere

We are looking for a detail-oriented Supervisor to manage our service department and handle customer service interactions, reports, and repairs. The Supervisor's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Supervisor maintains a strong working knowledge of all industry standards and practices and the company's products and services. This position reports to the territory service manager.

To be successful as a supervisor, you should display a strong sales-minded attitude and leadership skills. You should also be able to develop and maintain positive relationships with customers, vendors, and your team.

Supervisor Responsibilities:

• Dispatching and directing service tasks, monitoring the progress of current projects, and monitoring service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns timely and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Resolving service-related problems and improving service methods to increase the service department’s productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work orders, for accuracy, parts billed, and labor to ensure the company's standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Supervisor Requirements:

• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

Reported metrics:

• Team building, assist territory manager with setting up and conducting interviews to fill any open positions. Keeping the team cohesive and turnover to a minimum.
• Labor efficiency, weekly audit the time worked vs time billed for the previous week for all mechanics in your area. Work with all parties to keep field service billing 80% and embedded mechanics 100%.
• Parts, monitor incoming and outgoing parts and help parts to ensure all parts are being billed and stock is kept to a minimum based off usage. (Metrics to be set depending on location)
• Overtime, office overtime is kept to a minimum/ all worked overtime (for technicians) is billed as overtime to a customer.
• Technician vehicle uptime, keep logs of the techs assigned vehicles to help upper management know when to budget for replacement.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32209: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 2 years (Preferred)

Work Location: In person

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