Business Project Manager F/M - Châtillon or Shannon
Full Time
Shannon, County Clare
Posted
Job description
The Client, Customer & Digital Solutions department of AXA Partners CLP is looking for
a Business Project Manager F/M to work on multi-country partnerships implementation, customer journey enhancement and customer experience’s quality improvement
The Business Solutions Manager is responsible for:
- Steering international complex projects (scoping, stakeholder identification and onboarding, risk management, identification of deliverables, planning, reporting, remediation proposals and follow-up…)
- Ongoing project include launching of multi-countries strategic partnerships, implementation of capabilities to foster partnerships implementation et promote bundled offers with other AXA Partner’s lines of products, rethinking / reshaping existing customer journey for enhanced customer experience
- Depending on the project, the BSM will be exposed to various operational topics as well as multiple internal stakeholders, in France and abroad (sales, underwriting, operations, IT, legal, compliance…); he or she will also be working closely with the Client, Customer & Digital Solutions department; ie. Customer Experience, Digital and Deployment teams
- When in front of external clients, the BSM will be representing AXA Partners CLP; he or she will contribute to developing and strengthening this relationship
The Business Solutions Manager is in charge of:
- Analyzing multi-country customer (partners) requirements and proposing tailored “glocal” (global & local) solutions
- Proposing innovative and cost-efficient B2B2C solutions to enhance customer experience both internally and through external vendors (TPA), leveraging existing capabilities
- Reviewing existing customer journeys to ensure continuous improvement, share recommendations / remediations and monitor action plans accordingly
- Defining and implementing efficient project governance with external partners; coordinating internal functions (UW, operations, IT, Legal & Compliance…)
- Working closely with Sales to ensure consistency of project delivery with business roadmap
- Working closely with Deployment, Operations and IT team to secure process implementation (both internally and with TPA)
- Supporting Customer Experience team in analyzing customer journeys and measuring customer satisfaction; and Digital team when implementing or enhancing digital solution (UW, sales journey, policy management,…)
Your Profile
Profile required
Technical/ Functional Knowledge, Skills and Abilities- Strong project management skills in complex / international environments
- Results-oriented
- Customer-focused (both internal and external)
- Pragmatism and ability to identify innovative solutions / best practices
- Stakeholder management, ability to embark other functions within the organisation
- Communication skills (towards other functions, senior management, internal and external customers)
- Appetite for changing environment and continuously acquiring new skills
- Autonomy, thoroughness
- Well-organised
- Ability to run several projects in parallel
- Fluent English required, other European languages are a bonus
- Good knowledge of insurance products and management process (ideally life and lifestyle products)
- Customer service or relationship management experience are a bonus
Education, Professional Qualifications and Experience
- Second level education degree (business school, engineering)
- 7 to 10-year experience with at least 5 years in complex project management
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
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