SUMMARY

As a C-Store Clerk at Central Valley Ag, you will be perform all aspects of sales including but not limited to, greeting and welcoming customers, suggestive selling and receiving payments in the form of cash, checks and credit cards from customers in exchange for goods and services. You will also prepare and cook food, and clean and sanitize kitchen and cooking utensils.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greets and assists customers in an enthusiastic and courteous manner.

2. Provides outstanding customer service.

3. Operates cash register to complete different payment transactions (cash, check,

credit cards and charges).

4. Refunds cash or issues credit to customers for returned merchandise.

5. Utilizes various selling techniques to increase sales and meet minimum promotion

requirements.

6. Assists with merchandising efforts, displays and floor moves as needed.

7. Utilizes customer focused selling skills, add-on selling, closing skills and other sales

generating skills.

8. Stocks and cleans the store for the best sales appearance and ease of use for the

customer.

9. Protects organization's value by keeping information confidential.

10. Prepares a variety of foods following approved procedures.

11. Cleans and sanitizes kitchen areas, equipment, utensils, dishes and silverware.

12. Other duties as assigned.

SUPERVISOR RESPONSIBILITIES

None

QUALIFICATIONS

ª Excellent customer service skill required.

ª Must possess commitment to excellence and high standards.

ª Ability to maintain friendly demeanor when working under pressure required.

ª Must be able to manage priorities and workflow.

ª Versatility, flexibility and a willingness to work within constantly changing priorities

with enthusiasm required.

ª Must be able to understand and follow written and verbal instructions.

ª Professional appearance and demeanor required.

ª Must be a creative, flexible and an innovative team player.

ª Ability to read and interpret documents such as safety rules, operating and

maintenance instructions and procedure manuals required.

ª Must possess the ability to write routine reports and correspondence.

ª Ability to solve practical problems and deal with a variety of concrete variables

in situations where only limited standardization exists required.

ª Must have the ability to interpret a variety of instructions furnished in written,

oral, diagram or schedule form required.

EDUCATION AND EXPERIENCE

ª High School Diploma or equivalent (GED) required.

CERTIFICATES, LICENSES AND REGISTRATIONS

Valid driver’s license.

TOOLS AND TECHNOLOGY USED IN THIS POSITION

ª Computer

ª Software: Microsoft Office products, Word, Excel, Email

CORE COMPETENCIES NEEDED FOR THIS POSITION

ª Safety – Maintains a work environment that is safe for everyone.

ª Customer Focus – Actively looks for ways to help customers.

ª Integrity – Adheres to moral and ethical principles.

ª Teamwork – Works well with others to achieve a common goal.

ª Financial Accountability – Takes responsibility for the way money and resources

are used and managed.

ª Innovation – Introduces new ideas, devices, or methods.

INDIVIDUAL COMPETENCIES NEEDED FOR THIS POSITION

ª Customer Focus - Listens and responds effectively to external and/or internal

customer questions and resolves customer problems to the customer’s

satisfaction. Follows-up with customer to ensure that all problems have been

resolved to the customer’s satisfaction. Is committed to exceeding customer’s

expectations.

ª Positive Outlook - Displays optimism at all times. Stays positive and remains

upbeat. Notices and acknowledges things that are going well, especially during

stressful times. Faces problems head on and will make productive changes to

the outcome.

ª Productivity - Meets or exceeds the expectations that have been established for

this position. Has successfully combined skills, ability and effort to ensure that

manager’s expectations related to position results and output are achieved.

ª Dependability - Follows through with commitments and can be counted on to

meet deadlines. Comes to work on time as scheduled and is ready for work.

Demonstrates a good attendance record and is aware of the impact that missing

work will have on the customer as well as co-workers.

ª Quality of Work - Maintains high standards despite pressing deadlines and does

work right the first time. Corrects own errors. Is personally committed to high

quality work and encourages others to have similar standards. Regularly

produces accurate, thorough and professional work.

ª Personal Accountability for Safety - Behaves in a way that demonstrates Safety

as a top priority. Immediately informs a supervisor about any unsafe working

conditions. Does not hesitate to address co-workers that engage in unsafe work

habits. Leaves others with the dear impression that Safety is a core value of this

organization.

PHYSICAL DEMANDS FOR THIS POSITION

ª Standing

ª Walking

ª Sitting

ª Talking

ª Hearing

ª Climbing

ª Able to balance

ª Stooping

ª Kneeling

ª Crouching

ª Crawling

ª Tasting

ª Smelling

ª Use of hands to finger, handle or feel

ª Reach with hands and arms

ª Must be able to regularly lift and/or move at least 10 pounds.

ª Must be able to frequently lift and/or move at least 50 pounds.

ª Must be able to occasionally lift and/or move at least 100 pounds.

ª Specific vision abilities include close vision, distance vision, color vision,

peripheral vision, depth perception and ability to adjust focus.

The physical demands described above are representative of those that must be met in order to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

DISCLAIMER

This job description reflects management’s assignment of essential functions, position responsibilities, and required abilities and skills. This job description in no way states or implies that these are the only duties to be performed by an individual in this position and nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to the person holding this position at any time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities expected to meet job standards.