Job description

Requirements:

• Able to handle back-to-back calls in a VERY busy inbound medical call center, with over 100 calls a day.
• NO JOB HOPPING, 2+ years with past employers to be considered
• Must be a resident of AL, CO, FL, MD, or TX
• Have or be willing to purchase a Windows PC/Laptop, with an Intel i7 or AMD Ryzen 3700 or better CPU, and at least 8gigs of RAM and two screens.
• Have Broadband internet (Cable or Fiber Optic ONLY) with an UPLOAD speed of at least 10mbps

FULL TIME ONLY: Mon - Fri Eastern time zone:

• 8:30AM - 5:00PM

Start Dates are (not negotiable):

• Mon Apr 17th

Pay Rate (not negotiable): $15 an hour + $1 if candidate speaks Spanish, which is not required at this time. ($16 maximum)

Job Description:

• Cultivate leads via calls, emails, and texts as necessary and assist the patients to schedule an appointment
• Attention to detail is required to successfully manage our software systems and schedule patients correctly
• Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud based systems and notating the call
• Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
• Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
• Be a fast learner and able to quickly implement coaching goals for continuous improvement
• Be Tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

COVID-19 considerations:
all jobs are, and will remain, remote

Application Question(s):

• We require a stable job history of at least 2 years with all previous employers. Does this describe you?
• Have you worked in a CALL CENTER environment before? If yes, with who and for how long?
• Are you a CURRENT RESIDENT of Texas or Florida? (we are unable to hire residents of other states)

Experience:

• Call Center (in a call center): 1 year (Required)
• Customer Service: 3 years (Required)

Language:

• English Fluently (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Remote

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