The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.

Position Summary:

The Call Center Mental Health Worker will assist and screen potential mental health consumers. Once screened, if the consumer meets the severely mentally ill guidelines and/or criteria, the Call Center Worker will schedule the consumer for an intake appointment. Position is on-site.

Core Duties And Responsibilities:

• Answer and screen calls that connect to the Call Center.
• Schedule client appointments and/or refer clients out for appropriate services.
• Assist with establishing coordination with local agencies in the provision of services.
• Assist with the development of and maintain a resource directory for the agency.
• Coordinate consumer care with other providers both within and outside the agency.
• Coordinate appointments for special programs with the sites if necessary.
• Refer consumers to other agencies/programs outside of the agency that will provide a benefit to the consumer.
• Attend and participate in all in-service training as necessary.
• Comply with all Company policies and procedures as applicable.

Minimum Education And Experience Preferred:

• High school diploma or equivalent plus two (2) years experience in a mental health setting; OR a bachelor’s degree from an accredited college/university in a related field; i.e. social work, psychology or sociology.

Licenses/Certifications:

• Valid California driver’s license, current automobile insurance, and eligibility to drive for the Company.

Knowledge, Skills And Abilities:

• Ability to perform in a positive, courteous, flexible and adaptive manner.
• Able to exercise independent judgment and initiative.
• Computer literate and experienced with computer programs such as Microsoft Office Word, Adobe Acrobat, Excel, and MS Office 365.
• Experience using an Electronic Medical Record databases is a plus.
• Must be able to communicate clearly, both orally and written.
• Bilingual English/Spanish is preferred but not required.

Physical Requirements:

• See well enough (with or without corrected vision) to read fine print, hand-written materials, and a computer screen.
• Speak and hear well enough (with or without assistive device) to converse in person and over the telephone.
• Finger, handle, feel, and reach with hands and arms, including ability to use a computer keyboard.
• Have the mobility (with or without assistive device) to stand, sit, crouch, and move from one work area to another.
• Have the strength to lift, carry or push office equipment and supplies used in normal job functions.
• Stamina to effectively perform work activities.
• Must be able to lift 15-20 lbs.

Pay Range: $17.00-$25.00/Hour (Determined by Experience and Qualifications)

Policy Statement:

Enki Health Services, Inc. is an equal opportunity employer with a standing policy of nondiscrimination. This means that all qualified persons are accorded an equal opportunity for employment or promotion without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, pregnancy, national origin, ancestry, physical or mental disability, medical condition, genetic information, military and/or veteran status, or any other basis protected by applicable law.

Enki will comply with all fair employment laws and will take affirmative measures to eliminate or prevent illegal discrimination. It is the policy of Enki that positive action be taken to insure that members of protected classes have an equal opportunity for all jobs. Enki will comply with all requirements of the Americans with Disabilities Act (ADA).