• Oversee the management of resources and day-to-day operations of care center.

• Closely works with mortuary arrangers in scheduling, conducting and supporting all service activity and special events.

• Conduct training and inspections that ensure compliance at all times with applicable regulations and the Policies and Procedures of the Archdiocese.

• Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation.

• Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.

• Ensure facilities are properly sanitized, secured when necessary and maintained according to requirements and standards applicable to the Care Center.

• Analyze activities, costs and operations to determine care center’s progress toward set budget goals and objectives.

• Prepare, submit and manage capital expenditure request.

• Oversee the integrity of care center data entry, recordkeeping, retention and archiving.

• Attend and participate in management meetings and training sessions.
• Provide coaching, mentoring, and development to direct reports and staff.

• Assist direct reports in setting and achieving personal career goals.

• Conduct daily meetings with direct reports and staff to review performance and key issues.

• Perform related duties as required.

Education and Experience

• Active member of a Catholic Faith community.

• Bachelor’s degree from an accredited college or university in Business Administration preferred. Absence of a degree, associate’s degree with appropriate managerial, supervisory and administrative work experience.

• At least 5-years’ experience, in all phases of business management, office administration and supervision. Mortuary Management experience preferred.

• Bi-lingual English & Spanish.

Knowledge, Skills, and Abilities

Knowledge of:

• Embalming and mortuary operations preferred.

• OSHA Blood-Borne Pathogens, Formaldehyde and Personal Protective Equipment regulations

• Principles and practices of successful management, supervision and training.

• Accounting and budgeting practices and techniques.

• Archdiocese organization, objectives and policies.

• Computers and software, including but not limited to Microsoft Office Suite.

• Office and business technology, including but not limited to printers, fax machines, telephones

• Coordinating and supervising a variety of diverse activities concurrently.
• Building and maintaining relationships using tact, courtesy and diplomacy.

• Communicate and relate to others effectively in written and oral form.
• Assure compliance with established cemetery policies, regulations, directives and requirements.

• Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.
• Intermittent bending, stooping, twisting, walking, kneeling, and crouching.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Position requires ability to frequently lift or move objects in excess of 50 pounds.
• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.