LifeWorks of Austin, TX is looking to hire a Case Management Support Specialist to join our Rapid Rehousing team. The Case Management Support Specialist provides housing stability services which includes: financial resources and referral to collaborative agencies and other community resource providers, support services and case aide services to clients, and supports housing division with administrative and program support functions. Responsible for providing administrative support to programs by maintaining client files, entering data, and completing required documentation.

This full time, non-exempt position earns a competitive rate of $20.75/hr and benefits, including, 24 PTO days per year (accrued); 11 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Provides case aide services and coordinates services with other agencies. Duties may include screenings, intake, case aide, monitoring, and resource referrals.
• Maintains accurate financial assistance records (through direct client interaction), service delivery records, as well as evaluation and reporting requirements.
• Identifies and leverages clients’ strengths as part of service planning to help clients achieve their self-defined goals.
• Collaborates with various community programs and agencies to advocate for client population needs and provide referrals.
• Supports case managers including attending and participating in program meetings and taking minutes at the Case Management meetings.
• Performs heavy data entry into multiple databases and ensures timeliness and accuracy of data entry.
• Understands contract compliance requirements and closely monitors program’s compliance.
• Coordinates external resources, such as insurance enrollment specialists, benefits experts, and legal assistance, to provide services to youth in the Youth Resource Center.
• Communicates with members of the community, colleagues, and clients effectively and efficiently.
• Analyzes situations by taking into consideration the client, policies, safety, and staff to determine the best course of action.
• Transports clients to agencies and services, as needed.

QUALIFICATIONS

• Requires a Bachelor’s Degree in social or behavior sciences or administrative field;
• Requires a minimum 6 months experience with youth; or
• Equivalent combination of education and experience.
• Proficient in HMIS, Microsoft Office, Outlook, and agency database.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.