Job description
PRIMARY OBJECTIVE:
Performs customer checkout transactions using a register.
NATURE AND SCOPE
Emphasis and primary challenge in this position are on following front-end checkout procedures in all transactions, maintaining positive customer relations, and expediting the processing of all orders. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction are provided by the Customer Service Manager or manager on duty.
Emphasis and primary challenge in this position are on following front-end checkout procedures in all transactions, maintaining positive customer relations, and expediting the processing of all orders. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction are provided by the Customer Service Manager or manager on duty.
ESSENTIAL POSITION FUNCTIONS
- Performs product scanning and processing of customer orders in an accurate, efficient and prompt manner.
- Asks for coupons, Advantage Card and items under the cart before beginning the customer’s order.
- Scans each item so it is properly identified by the registration system.
- Ensures minimal waiting time for each customer.
- Obtains prices for items not identified by the registration system and completes scan error forms for discrepancies.
- Has working knowledge of the most frequent PLU codes and new items.
- Uses care in the handling of the product.
- Utilizes proper etiquette for intercom calls.
- Ensures positive customer relations and satisfaction.
- Greets and thanks all customers and provides prompt and courteous service.
- Directs customer problems to Customer Service Manager as appropriate.
- Answers or refers to questions and responds to requests as needed.
- Makes determination and responds to customer assistance needs promptly.
- Ensures proper handling of all forms of tender and coupons. - Properly counts and enters cash into the register system.
- Verifies information on the check and if acceptable, enters and properly utilizes the check verification system. Properly tenders check into the register system - Properly handles, counts and enters food stamps into the register system. - Ensures coupons are valid and properly entered and credited to the correct Department.
- Maintains a neat and organized till.
- Follows front-end security procedures.
- Applies security tape as needed for proof of purchase.
- Notifies appropriate personnel in cases of theft or shoplifting.
Functional Requirements
- Frequent: Physical - lifting 10 to 55 lbs., pushing/pulling up to 200 lbs., equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking
- Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math
- Occasional: Physical - lifting over 55 lbs., equipment operation (adding machine, calculator), squatting, stooping/bending, walking
- Follows all store and department policies and procedures
ADDITIONAL POSITION FUNCTIONS
- Assists with front-end maintenance and cleaning.
- Picks up the floor, clears carts, cleans and stocks registers, fills bag stations, and performs shop backs.
- Straightens magazines fills check stand merchandise.
- Uses personal protective devices (chemical-resistant gloves) for cleaning glass.
- Ensures customer service for bagging of groceries. - asks if paper or plastic.
- Uses the least amount of bags.
- Watches the weight of the bag.
- Ensures that carts are available for customers.
- Collects carts in a safe manner and transports to the cart room.
- Ensures a ten-cart maximum.
- Removes all debris from carts.
- Education and/or Experience
- High school education (or concurrent enrollment in an educational institution) preferred but not required
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