Animal Medical Hospital is a 24-hour General Practice and Emergency Hospital located in Charlotte, NC. We value superior service and compassionate care while offering our employees monthly continuing education, competitive pay, opportunities for growth and a supportive management team.

Who we’re looking for:

Position: Our Client Service Manager is an integral role of our company. The CSA Manager will be the leader in instilling our responsibility to our clients and team, to provide superior service and compassionate care for all pets that come into Animal Medical Hospital. The ideal candidate will lead a positive, professional, goal-oriented work culture with employees committed to patient and client care. We’re looking for someone with a passion for client service and veterinary medicine.

As the Client Service Manager, you will:

• Respond to customers’ inquiries and manager issues that arise with specific products and services.
• Maintain and support client satisfaction at a level that ensure account retention.
• Coach staff members towards preferred conduct and behaviors that are set by the hospital.
• Participate in CE as required and approved by the hospital owners.
• Implement forms, data, and ensure standardization for departmental patient satisfaction.
• Oversee daily operation at the front desk and delegate duties to staff members.
• Maintain guidelines by assisting with writing and updating policies and procedures.
• Mediate intra-departmental issues.
• Monitor employee stress levels, punctuality, attendance, and professionalism.
• Conduct employee reviews, 1-on-1’s, team leader meetings, and other assigned meetings.

Our AMH Family: At AMH, teamwork, accountability, respect and integrity are all values our employees share. We understand continuing education and improving skills helps grow our employees to be the best they can be for themselves and also the patients they care for. We strive every day to create a positive, enthusiastic culture where we work together to achieve great things for our clients and their pets.

What are the benefits?

• Yearly Continuing Education Budget
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401k
• Flexible work schedules
• Employee Discount
• Monthly Continuing Education In-House
• Employee Referral Bonus
• Employee Assistance Program

Position Qualifications:

• Education: High School Diploma or GED equivalent
• Experience: At least one-year managerial experience, preferably in an animal care facility or customer service focused business setting.
• Knowledge, Skills, and Abilities:
• Basic computer skills, including Electronic Medical Records and Microsoft Office.
• Ability to speak professionally and tactfully to any and all clients.
• Must have a positive and upbeat attitude throughout the entirety of the shift.