Job description
Position Details
Position Information
Recruitment/Posting Title
Clinical Services Representative I
Job Category
Staff & Executive - Healthcare - Administrative Services
Department
RSDM-Clinical affairs
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Office for Clinical Affairs within the Rutgers School of Dental Medicine (RSDM). Under general supervision, the Clinal Services Representative I will carry out a variety of front-desk services related to cash collection and patient registration. Posts payments, enters and updates patient demographic and insurance information and collects co-payments. Serves as receptionist for Screening area and any reception area of the Rutgers School of Dental Medicine, Office for Clinical Affairs. Makes patient appointments and maintains patient schedules and records as they relate to clinical activities.
Among the key duties of this position are the following:
Among the key duties of this position are the following:
- Registers patients presenting for Screening and treatment at Rutgers School of Dental Medicine.
- Obtains a copy of the patient Medicaid/Medicaid HMO card monthly, verifies and updates information as needed.
- Verifies patient private insurance eligibility.
- Ensures that the designated insurance co-payment is collected before patient is seen.
- Ensures that patient payments are recorded properly.
- Keeps axiUm appointment book filled with patients as directed by Screening doctor.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Day
Work Arrangement
FLSA
Nonexempt
Grade
1850
Position Salary
Annual Minimum Salary
24.390
Annual Mid Range Salary
24.890
Annual Maximum Salary
25.640
Standard Hours
35.00
Union Description
Teamsters, Local 97
Payroll Designation
PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- At least one (1) year of clerical experience preferably involving receptionist and scheduling duties in a clinical setting.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Typing/excellent customer service skills.
Preferred Qualifications
- Bilingual skills preferred.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions
Posting Details
Posting Number
23ST0958
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Newark (RBHS)
City
Newark
State
NJ
Location Details
Newark, NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
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