Position Summary:

Supervises the operational and clinical activities of staff involved in performing internal operations in the program. Plans, supervises, and implements procedures to ensure strong program performance while overseeing outcomes for staff and clients.

Position Description:

• Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation and agency standards
• Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security and overall compliance
• Ensure fidelity to approved clinical models and supervise staff accordingly
• Perform case review and clinical oversight within scope of license
• Plan for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals
• May assist with budget development and ensure operation within budget
• Maintain program and client workflow and delegate effectively
• Ensure quality clinical documentation utilizing agency electronic health record
• Assist in enhancing collaboration and cooperation between service lines to ensure service integration
• Direct and supervise personnel by ensuring training needs are met and supervision occurs
• Assure compliance with: site audits, peer reviews and agency Continuous Quality Improvement initiatives
• Generate outcome data and use for improvement
• Monitor key indicators that impact financial outcome and performance
• Follow protocols in responding to, reporting and resolving unusual incidents
• Mitigate risk using intervention skills and anticipate/prevent crisis
• Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
• Will participate in the hiring process of all reporting staff
• Other duties as assigned