Job description

The Innovative Heights Call Center handles inbound and outbound calls for a total of 11 family entertainment center locations across the country with more under construction!

The Communication Center office is located in the Sky Zone Fairview Heights, IL location AND the Sky Zone Fenton, MO location. Agents are able to choose which office they want to work out of.

Duties of a Communication Center Agent include answering general information questions, booking birthday parties and group events, making outbound confirmation calls, using our texting app to contact guests, handling guests complaints and communicating with the in park team. Previous Call Center experience is preferred, but not required. Looking for candidates with excellent customer service and communication skills!

All agents earn commission on top of hourly rate.

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Fairview Heights, IL 62208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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