Overview

Allied Universal®, North Americaas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Job Description

Allied Universal® is hiring a Communications Specialist in Richmond, Virginia. The Communications Specialist has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

Hourly Pay Rate $24. 34 / per hour Shifts range from 2pm to 10pm and 10pm to 6am (overnight)

RESPONSIBILITIES:

• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident Report input and approval
• Notification elevation, upon approval; mass notification/Everbridge
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problem solving
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure
  • Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication skills
• Planning and organizing skills
• Problem solving skills
• Active listening skills
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Advanced creativity
• Multi-tasking skills
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail

While not required, the following are a plus!

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in one or more of the following:
  
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
  
  • Access Control/ID systems (e.g., ProWatch)
  • Alarm Receiving Automation software (e.g., Onyx Works)
  • Incident Management and computer assisted dispatch software
  • CCTV/Video Management systems (e.g., MaxPro)
  • Mass Notification systems (specifically, Everbridge)
  • Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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