Job description

• Provide oversight and backup to the Network Engineer, Technology Support Specialist, Technology Asset Management Facilitator, SR Technology Support Technicians, and Technology Media Associates
• Key member of the districts Computer Security Incident Response Team (CSIRT)
• Provide top-tier technical support for all district technology equipment and systems
• Supports and maintains computer platforms including managing the backups of network servers, systems, and or related service(s)
• Oversight and management working in conjunction with our Asset Management Facilitator and the remainder of the Technology Operations team of 1-to1 device (Chromebook and iPad) deployments, collections, maintenance, and repairs
• Help the Technology Team to ensure all repair and damage fees assigned to students are correct and accurate
• Configure, install, maintain, and decommission network equipment
• Manage, perform, and direct upgrades and/or repairs of existing network hardware and software
• Develop and edit technical specifications for district technical purchases
• Purchase and maintain technology systems equipment and software, and support contracts
• High-level hardware/software diagnostics and support
• Working with the Technology Asset Management Facilitator, ordering supplies and equipment for department logistics support
• Assist in the coordination and delivery of training for junior technology department staff

Management Responsibilities:
• Oversight of Technology Network Operations and Technology Operations groups
• Key liaison to coordinate activities between external technology consultants, engineers, and contractors, for projects related to district technology needs
• Keep all constituents informed of operational aspects of all technology systems
• Maintain expertise in computer technology and provide recommendations and suggestions for improvements and advancements to school and district systems
• Assist the Director of Technology to generate the Technology Department Budget
• Work with the Director of Technology to advance the District Technology Plan
• Other duties as assigned by the Director of Technology, District Superintendent, and District School Board



Expectations:
• May need to work after hours, as needed, to provide support or assist in the maintenance of Network systems
• Assist in the rotation of office staffing to ensure coverage between 07:30 AM and 6:30 PM (on rotation)
• Wear a two-way phone during work hours and respond immediately
• Be reachable during non-work hours in case of emergency (on rotation)
• Check and respond to communications (e-mail/voicemails) in a timely fashion
• Meet regularly with Technology Team
• Working with our Technology Team, coordinate and communicate any system outages for new installations, upgrades, or replacements so that they are as seamless to district operations as possible, and all shareholders are well informed.
• Communicate effectively with school staff upon entering and exiting buildings
• Communicate with all staff, students, and the public in a professional, courteous manner
• Provide exceptional customer service

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