Count Room Attendant II - Full Time (Day Shift)
Full Time
Hot Springs, AR 71902
Posted
Job description
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
Under direct supervision of the Count Room Supervisor or Manager, responsible for collection of drops from EGS machines, processing and counting currency from drop and ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
- Assists supervisor with providing guidance and daily supervision to staff in the Count department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines.
- Ensure proper and efficient functioning of count equipment
- Responsible for supporting compliance to departmental budgets.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Ensures soft currency is accounted for and recorded in accordance with company policies and procedures
- Manually count large amounts of currency
- Reviews and compiles reports generated by Soft Count
- Ensures company assets are properly accounted for and secured
- Accounts for all table games documentation
- Oversees the maintenance of machinery used in count room operations
- Operates a currency counting machine
- Ability to function with secured access for ingress/egress to count room
- In the absence of Count Room Supervisor, responsible for the direct supervision of soft count staff
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- High School Diploma or GED
- Two (2) years money handling experience
- One (1) year minimum experience in count operations or similar functions preferred
- Ability to communicate with internal and/or external guests
- Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence
- Ability to effectively present information in one-on-one and small group situations to guest and Cast Members
- Ability to write correspondence such as memorandums, procedures and departmental incident reports
- Ability to read, write, comprehend and speak English
- Ability to understand and perform duties in accordance with:
- Departmental, property and company policies and standards
- State Gaming Board requirements
- Sarbanes-Oxley
- Internal Controls
- Ability to stand for extended periods of time.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
- Assists with work procedures and expedites workflow.
- Assists supervisor with providing coaching and counseling to team members.
CERTIFICATES, LICENSES, REGISTRATIONS:
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN RACING CASINO RESORT IS AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
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