What you will do

This position is responsible for the management of customer orders from receipt of order to shipment of products. You will be part of the YORK Factory Direct Distribution at our Gaithersburg Hub . YORK is a subsidiary of Johnson Controls, Ducted Systems group.

How you will do it:

• Communicates daily with customers via phone, fax, e-mail, etc

• Enters customer orders into Order entry system the same day the order is received.

• Promotes and supports sales promotions.

• Collaborates with regional sales force and other field staff to deliver premier customer service.

• Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc ,

• Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.

• Provides same day responses to scheduled dates and backorder status of product.

• Research and processes credit and return requests.

• Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.

• Other duties may be assigned.

What we look for
Required Qualification:

• High School diploma or equivalent combined education and experience.

• Experience related to Customer Service and high call volume.

• Proficiency in a Windows operating environment, including email and Microsoft Office software.

• Strong interpersonal skills and decision making abilities.

• Effective and professional communication and organization skills.

• Strong conflict resolution skills.

• Ability to work effectively in a high-volume fast-paced environment.

• Forklift Experience

• Any other duties assigned by manager

About Us:
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.