Counter Sales Representative
Full Time
Merrillville, IN 46410
Posted Just posted
Job description
For over 65 years we have been serving plumbers and people in our community with a simple mission: to be the most attentive place to shop for plumbing supplies. Our family run business was founded with the belief that when you treat people the same way you want to be treated, they look forward to working with you. This approach has helped us become the largest supplier of plumbing parts in Northwest Indiana. Today we operate across Northwest Indiana, Southern Chicagoland and Western Michigan. Please visit our website at www.leeps.com to learn more about us.
Job Summary:
The counter sales position will increase sales and customer satisfaction by efficiently and courteously assisting customers in the selection and purchase of needed products.
Job Functions and Responsibilities:
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Accurately enter customer order into ERP system
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Provide each customer with the Leeps Customer Service Experience
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Increase sales and average order size by means of cross-selling, up-selling, or add-on sales strategies, increasing line items per ticket
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Use electronic and published catalogs to provide product, pricing and availability information to customer
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Handle customer service issues and returns in a professional manner
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Stay current on job queues
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Follow company guidelines for sales, operations, pricing, and credit
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Light warehouse duties including deliveries, as needed
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Stay current on product lines and exhibit technical expertise
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Demonstrate understanding and application of effective sales strategies and techniques
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Meet sales goals
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Exhibit professionalism with phone and electronic communications
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Conduct basic inventory counts, warehousing, and stocking procedures
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Perform other duties as assigned by manager
Work Experience and Competencies:
- Effective listening and good phone skills
- Able to handle difficult customers with diplomacy and tact
- Team player who works productively with wide range of people
- Professional demeanor
- Comfortable in a fast-paced environment
- Basic computer skills
- Stand/work for duration of work hours
- Lift/carry/maneuver heavy material or equipment (up to 50 lbs); occasionally lift in excess of 100Ibs
- Valid driver’s license
- Education: High school diploma/GED required
- Experience: Minimum 2 years in similar position preferred
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