Johnson & Johnson Family of Companies is recruiting for a Credit & Collections Analyst within the Johnson & Johnson Global Services organization. This position located in Tampa, FL or in other location s across the United States. Remote work options may be considered on a case-by-case basis and if approved by the Company!

Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Key Responsibilities:

The Credit Collections Analyst is responsible for the proactive evaluation, investigation and timely collection of outstanding accounts receivables. They manages an account portfolio made up of Federal Government accounts.

• Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution for a Federal Government account portfolio.
• Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
• Identify/ execute opportunities for process improvements to increase efficiency.
• Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers.
• Analyze data, trends, drivers and root cause in customer payment behavior. They also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
• Investigate reasons for customer credit card deductions. They will research the Paymetric credit card system to responds to disputes related to credit card payments timely.
• Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience.
• This role requires ongoing interface with Sales, Sales Finance, and Contract Compliance teams to review agreements and recommend actions as appropriate will be required.

Qualifications

Qualifications:

Required:

• A minimum of a Bachelor’s Degree is required;

Preferred:

• Preferred degree in Finance, Accounting or Economics
• Process Excellence knowledge or certification would be useful
• CCE or other credit certifications are preferred

Experience and Skills:

Required:

• A minimum of 2-4 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required
• Microsoft Office – Intermediate skill level is required. (For example, candidate must have proficiency to utilize excel charts, pivot tables and v-lookup).
• Experience managing the invoice to cash processes for a Federal Government portfolio.
• Experienced with the Federal Government systems to include ability to submit invoices via these portals, i.e., the Wide Area Work Flow (WAWF), CEP Portal (Payment and Invoice research), Tungsten (Manual invoicing), is required.
• Strong negotiation skills required.

Preferred:

• Prior work experience in Finance, Accounts Payable/ Receivable, Accounting or related is strongly preferred
• SAP AR/FSCM experience is strongly preferred.
• Process Excellence knowledge or certification would be useful.
• Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a significant way cross functionally and to different levels of leadership, problem solving skills, sense of urgency is preferred.

Other:

• Approximately 10% travel is required (domestic to customer locations and/or J&J sites)
• Position is located in the United States (any state).

The base pay range for this position is $60,000 - $96,600

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.