Job description

Be a Part of the WOS Team!

Working for WOS is more than a job, it's the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

How We Do It

WOS uses a scientifically-based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

Overview:
In addition to Full-Time employment with our partner, this program provides NO COST skills-based training to highly motivated individuals. This training is tailored to the specific role and includes both technical and interpersonal components. This unique work-study opportunity differs from the typical job. Our solution, for those who are ready, will put you on the right personal, academic, and professional path while providing the necessary support and mentorship to help keep you there.

• Phase 1 - Training (Up to 12 Weeks):
• Classes and certification test preparation will be held Monday – Friday
• Training will include:
• Interpersonal Skills
• Technical Training and Certification (as needed)
• Phase 1 Compensation: $18.00/hour
• Phase 2 - Full-Time Employment:
• Full-Time work (38 hours/week) with a training component (2 hours/week)
• Throughout the program you will receive continued support and individual mentorship to ensure your success.
• Phase 2 Compensation:
• $18.00/Hour (Plus Benefits after 90 days)

About The Opportunity

This role is within the Customer Experience and Technical Support team and is a partner to the Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with B2B customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Education requirements include: High School Diploma; Experience requirements include: 2-3 years Customer Care or Customer Service experience.

Candidate Profile:

• High School Diploma or Equivalent
• At least 2 years of Customer Service/Customer Care Experience
• Available to work full-time

Responsibilities:

• Provide ongoing, daily support to external and internal customers, spanning all CGI product lines
• Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports
• Enter and manage orders in SAP
• Provide product information, pricing and availability
• Provide ongoing support of Inside and Outside Sales team
• Follow-up with customers regarding the status of their open orders and relay shipping information
• This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Qualifications:

• High School Diploma or Equivalent
• At least 2 years of Customer Service/Customer Care Experience
• Available to work full-time
• SAP experience preferred
• Salesforce Service Cloud experience preferred
• Microsoft Outlook experience preferred

Job Type:

• Full-Time (40 Hours/Week)
• Hybrid
• On Site: (Three days/week) Monday, Wednesday AND a flex day of your choosing

Salary:

• $18.00/Hour

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually

Location:

• Oak Brook, IL

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserviced communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

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