Job description

Bar One Racing Customer Care Specialist (Full Time)

Location: Dundalk

Being a Customer Care Specialist at Bar One Racing means being part of team which strives to deliver the best customer experience in the industry.

Bar One Racing – where the customer is always number one is our ethos and as a Customer Care Specialist, you will be the first and frequent point of contact for our online and retail customers. You will need to build rapport, identify their issues and resolve queries in a very timely manner.

Specific Responsibilities:

• You will be handling customer enquiries through the various platforms available (Phone, Chat and Email) through both inbound and outbound channels.
• You will need awareness of all ongoing promotions and escalate issues to relevant stakeholder where required
• Helping our customers with all their enquiries
• Clarifying our Terms and Conditions when it is needed
• Explaining how to use app, website and how to place different types of bets.
• Assisting customers with on-going marketing campaigns
• Logging tasks and reporting in accordance with company guidelines
• Advising players on responsible gaming tools and acting proactively on player’s betting patterns.
• Escalating and following up customer cases when needed.
• Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers etc)
• Assisting customers with their KYC procedure - also working closely with our compliance team.
• Crediting bonuses when required.
• Actively engaging customers with the view to increase player activity.
• Perform basic checks on newly registered players, deposit transactions accounts with pending withdrawals requests and fraudulent activity.
• Processing of large withdrawals and liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues.

As the ideal candidate, you will have:

• Experience working in a busy digital environment or minimum +1 year working with customer support departments (or similar)
• Knowledge of online product – Sportsbook or similar
• Knowledge of retention promotions such as events/promotions/bonuses and others.
• The ability to work at a fast pace environment while multitasking
• The ability to responsibly and effectively use technology to find, create and communicate information
• Flexibility to work; day/evening/weekend shifts (Hours 7am to Midnight currently)
• Fluency in English - both verbal and written
• Fast typing skills

Job Types: Full-time, Permanent

Salary: From €10.50 per day

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Adhere to all COVID-19 guidelines

Ability to commute/relocate:

• Dundalk, Dundalk, CO. Louth: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Availability for Weekend shifts

Experience:

• Customer Care: 1 year (preferred)

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.