Job description

Boutique Fitness Studio - Customer Care & Sales
Associate

Job Summary:

The Customer Care and Sales Associate (CCSA) greets, assists, and provides direction and information to clients, visitors, and other guests of the organization. The CCSA assists in running all “front of house” fitness studio operations. This position supports and works with the company’s instructors to ensure that the classes are running on time. The CCSA is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail, concession sales, and maximizing workout traffic.

Supervisory Responsibilities:
None.

Duties/Responsibilities:
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio. Directs or escorts him or her to the appropriate location.

• Maintains accurate knowledge of all products and services including description details and pricing.
• Maintains knowledge of, effectively communicates and pleasantly enforces membership plan rules.
• Presenting our fitness concept to any interested consumers, also known as

“introductory classes”.

• Maintains accurate records using established sales systems.
• Accurately tracking and recording data as requested.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Ensures that proper charges are assessed.
• Works with Mind Body to manage client profiles, take pictures of clients, manage on boarding, off boarding, and account freezes.
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Works with studio’s team to achieve group sales goals.
• Maintains an organized and clean lobby/front desk area.
• Responsible for processing accurate cash and credit card transactions.
• Follow up and follow through activities with all prospective clients.
• Responds immediately to member requests, inquiries and concerns.

• Proper on-boarding of all clients using Client Intake Forms and Membership

Agreements.

• Works closely with the Fitness Team to ensure that processes are followed.
• Responsible for attending and participating in all relative training programs.
• Takes at least 1 class per week.
• Performs basic filing and recordkeeping.
• Performs other duties as directed.

Required Skills/Abilities:

• Excellent customer service skills.
• Previous sales experience.
• Solid verbal and written communication skills.
• Ability to multi-task.
• Functional computer skills.
• Intrinsically health & fitness minded.
• Flexible to work-day, evening and/or weekend hours as needed.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma required, college degree preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.
• Ability to do cleaning tasks

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Grand Rapids, MI 49506: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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