Job description

Job Overview

As a Customer Care Team Leader for the utility team, you will be responsible for the
direction, instruction and guidance of your team. You will ensure that both individual
contributor goals and team goals are being met. Additionally, the team leader will
understand teammates’ strengths, weaknesses and motivations while encouraging and
preparing the teammates for future growth.

Job Responsibilities

• Lead team to ensure adherence to all SLAs, refine KPIs and metrics for optimal performance
• Present monthly team reviews to management emphasizing progress towards goals
• Work cross-functionally to drive enhancements for scalability and to improve business practices
• Support a team environment by sharing best practices and maintaining a winning mindset
• Communicate with other departments on goals and initiatives to support cross- functional collaboration
• Delegate work to employees, track progress and provide constructive feedback throughout projects
• Oversee distribution of workload amongst team
• Review and resolve escalated issues within the team
• Assist with training new hires
• Running reports as needed

Required Experience, Qualifications, and Skills

• 1-year related business or leadership experience
• 1-year of previous supervisory or management experience
• Experienced at sharing knowledge and efficiencies cross functionally
• Proven experience mentoring and advising others
• Proven experience with conceptualizing problems and mastering skills
• Proven experience proactively preventing issues across the organization
• Proficient in Microsoft Office, Web Based application and excellent Microsoft Excel skills
• Demonstrated attention to detail
• Ability to problem solve
• Adept at multi-tasking
• Excellent organizational skills

Preferred Experience, Qualifications, and Skills

• Prior leading or directing of employees/teams.
• May require a University Degree or equivalent experience and minimum 5 years of prior relevant experience
• Master level AvidUtility Knowledge

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
• Retirement 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange***
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court****
• Tuition Reimbursement up to the federal maximum of $5,250*****
• Hybrid Workplace Flexibility
• Free parking
• Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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