Job description

Musgrave is Ireland’s leading food retail and wholesale company. Our retail brands include SuperValu, Centra, Daybreak, and Mace in Northern Ireland. In addition, Musgrave MarketPlace is Ireland’s leading wholesale supplier to retail, foodservice and SMEs. We are continuously changing and expanding our brand portfolio, with more recent brands including Frank & Honest Coffee, La Rousse Foods and Drinks Inc. Our values are long-term stable relationships, achievement, not being greedy, honest, and working hard.

Role Objective:

We are looking for a customer experience specialist, focusing on digital interactions. The role will play a leading role in Digital Platform sales, engaging with our customer base to ensure we are maximising sales, and providing a link with the Musgrave sales team.

The role will also be responsible ensure the sales team are leveraging the opportunity of digital, including extended range sales. The role will be part of a wider Digital Experience team. The team is responsible for maximising sales on our digital channels, Customer UX and UI Design, Digital Product Management and Business Analysis.

This role will a stakeholder in the design of future features to ensure that both supplier and customer requirements are well understood and built-in from the outset.

Responsibilities:

Communication – You will work with our customers and be able to convert customers from inefficient order channels (e.g. phone) to digital channels. You will also communicate changes with colleagues across our business to ensure everyone is aware of and supportive of our transformation, particularly our sales team.

Customer Focus – you will be able to articulate requirements to meet & exceed customer expectations in relation to all elements of their experience with Musgrave MarketPlace

Sales – you will promote and market our digital channels and be responsible for driving sales

Teamwork – you will work closely with our sales team, to ensure customers are ordering via digital channels and order values via digital continue to grow

Partnership – ability to build strong relationships with customers and colleagues across all functions, particularly our sales team

Project Management – you will work within a wider programme structure and ensure that milestones under your remit are delivered in a timely manner

• Responsible for getting customers onto the site and keeping customers on the site.
• Digital revenue and margin analysis / KPI trading.
• Developing any marketing initiatives (vouchers / top customer campaigns / offers / loylty).
• Cross-Sell / Upsell / New product analysis with Range Planning / Sales stakeholders.
• Customer engagement / Insights.
• Sales liaison for key accounts / iProcurement.

Experience, Skills and Education
The ideal candidate will have:

• University qualification in quantitative or business area
• Strong Excel Skills, Pivot Tables etc
• Customer focus, with insights in relation to how we need to change to exceed customer expectations
• Service focus, with ability to deliver a strong customer proposition to address a wide variety of customer issues and queries
• Strategic focus, with ability to work towards a clear vision
• Excellent communication skills, both written and verbal, with ability to present confidently to small audience
• Ability to engage with the business at all levels and ensure alignment on our digital vision
• Knowledge of emerging digital technology and applicability to the wholesale sector an advantage
• 2+ years’ experience in a similar role
• Ability to work independently
• Wholesale or retail business knowledge would be useful, but not essential
• Soft Skill Requirements: Strategic Thinking, Problem Solving, People Management, Project Management, Digital Fundamentals, Communication Skills, Attention to Detail.

Job Types: Full-time, Permanent

Schedule:

• Weekend availability

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