CUSTOMER OPERATIONS PROJECT INSTALLER

THE PERSON

Our Customer Operations Project Installer will own all aspects of the day-to-day performance as the single point of contact for customer installations. This includes owning all assigned onboarding workflows and ensuring that tickets are processed and completed within the defined standard operating guidelines.

Our company culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the sales and marketing team in creating, building, and supporting relationships with our customers and gain fulfillment in helping others!

JOB RESPONSIBILITIES:

• Main point of contact once workflow/ticket has been assigned
• Set onboarding expectations with the customer during the introduction call, followed up by email
• Follow User Guides by brand
• Collect customer's network information
• Process and maintain current daily status on assigned workflows and tickets.
• Works directly with customer operation provisioners, and customer operation specialists to ensure tasks are being processed
• Scheduling virtual installation and virtual training appointments
• Reach out to POS vendors if needed prior to installation
• Works with onsite installation vendor when requested
• Perform impromptu virtual Install or virtual training
• Provide status updates to customers on all shipping tracking information
• Confirm with the customer once all shipping tracking has been delivered
• Setting up and test call routing includes setting up audio files, features, etc.
• Conducts virtual installations for new and existing customers
• Conducts virtual training for new and existing customers

QUALIFICATIONS:

• Bachelor’s degree in Operations, Information Technology, and/or Business preferred
• Minimum of two years of project management experience
• Customer support experience
• High integrity and alignment with the company mission and values

THE COMPANY – Clarity Voice

Clarity Voice is a pioneer of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success.

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.

We’re not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open to new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listen. We encourage a collaborative team environment.

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.

At Clarity Voice, we are passionate about serving our customers and doing the right thing. We’re a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company's vision of becoming the most respected, most referred cloud phone company in North America.

WHY Clarity Voice? Clarity Voice stands out because of our culture and core values:

Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments

Continuous Improvement - Be willing to evaluate and seek to be better

Serve Before Gain - Assist without expecting a return on your personal investment

Do the Right Thing - Apply the Golden Rule, even when no one is around to see it

Humbly Confident - Be self-assured but know when to ask for help

Seek to Understand - Appreciate another’s perspective before sharing your own

DIVERSITY AND INCLUSION

As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any kind against any person. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.

We’re a collaborative team of smart, bright people who are humbly confident, passionate about solving problems and like to share our knowledge. If you’re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!

Benefits: Medical, dental, and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.