Customer Resolution Centre Advisor
Full Time
St. Stephen's Green, County Dublin
Posted
Job description
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centered on ensuring we deliver what our customers, colleagues and communities need to be successful.
Proactively assist the Business to investigate and address complaints, to allow them to reduce/eliminate predictable and repeating complaint types reoccurring in the future.
Responsibilities:
- Deal with the daily volumes of correspondence/workload efficiently.
- Respond to daily queries and correspondence in a timely manner and within SLA.
- Be able to work in a challenging and pressurising environment.
- Fully investigate telephone and written customer complaints/or Appeals within the agreed Service Level Agreements and ensure internal process is strictly adhered to.
Requirements:
- Strong communication and interpersonal skills.
- Excellent written skills, with an ability to present written material in a clear, concise, comprehensive and convincing manner.
- Strong investigation skills and ability to identify service shortcomings and potential conduct risk issues.
This is a Fixed term contract (6 months) based in Permanent TSB's St Stephen's Green (Remote working an option)
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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